Banff, Alberta Job Post
Banff Centre for Arts and Creativity

Banff, AB
$15.15 an hour - Casual


Casual Front of House Ushers
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as "Minhrpa” (translated in Stoney Nakoda as "the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Wesley First Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
Audience Services at Banff Centre is looking for casual Front of House Ushers to provide exceptional customer service to patrons, guests, visitors, and participants attending Banff Centre performances, including the Banff International String Quartet Competition (BISQC.)
Specific Accountabilities
Following admittance policies and controlling entry to the venues by taking tickets, scanning tickets, handing out programs, helping patrons locate their seats, managing latecomers, etc.

Helping patrons who have purchased / require accessible seating.

Monitoring patrons during events and responding to any problems and emergency situations.

Helping to ensure a positive and safe environment.

Engaging with and welcoming patrons to performances, handling general questions and providing information about events and the Banff Centre.

Checking venues after events for possible lost articles and assisting in closing the venue.

Qualification and Educational Requirements
6 months' experience working in front-line customer service.

Self-motivated and customer-service oriented.

Excellent listening and communication skills.

Able to problem-solve and handle patron complaints and inquiries in a clear and courteous manner.

Special Requirements
Due to the nature of the job, the Front of House Usher may be contacted to work a flexible, irregular schedule including weekdays, evenings and weekends.

Employment Terms & Benefits
In accordance with CUPE 4318, these are unionized, casual support staff positions working up to 35 hours per month on an on-call basis.

This position pays $15.15 per hour.

Only applicants who live in the Bow Valley will be considered. Staff accommodation is not available for these positions.
Benefits of working at Banff Centre are:
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate + first month free for new staff!
Free or reduced admission to selected Banff Centre performance and events
Application Process
We are accepting applications for these positions until suitable candidates are found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a job offer can be finalized.

All Banff Centre for Arts and Creativity Employees are encouraged to be fully vaccinated against COVID-19.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.