Encore Global - Full-time  Fairmont Banff Springs
 
Banff, AB
$19.70–$25.81 an hour - Part-time, Full-time
 

Job details
Pay
$19.70–$25.81 an hour
Job type
Part-time
Full-time
Shift and schedule
Overtime
Weekends as needed
Holidays
On call

Location
Banff, AB

Benefits
Pulled from the full job description
Paid time off
Designated paid holidays

Full job description
Overview
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Success Profile
Here are some of the top qualities that will help you achieve success in this role:

Customer Focus
Desire to Learn
Drive Results
Technical Aptitude
Responsiveness
Hospitality
Other Important Traits
Communicator,
Team Player,
Organized,
Enthusiastic,
Versatile,
Self-starter,
Multi-tasker,
Efficient,
Safety Conscious,
Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Miguel

Technical Lead


Purpose, Mission and Core Values
Purpose
How we strive to impact the world

Connecting & Inspire

Mission
What we do every day

Invaluable partner on our customer's journey

Values
What drives the way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

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Rewards
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days

Benefits


Rewards/Incentives
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit

Training & Development
Classroom/On the Job Training
Encore University
Career Pathing.

Mobility
Relocation
Global Transfer Opportunities

*Benefits eligibility varies upon position and/or full/part time status.
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Responsibilities
Job ID EVENT040257 Date posted 03/22/2026
Position Overview
A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities
Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service

Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge

Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Job Qualifications

High School Diploma required. Associate’s degree is preferred.
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
1 year of customer service or hospitality experience is preferred.
1 year of audio visual experience or equivalent in educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Competencies

Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Action Oriented
Tech Savvy
Ensures Accountability
Hourly Pay Range: $19.70 - $25.81

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never.

Physical Requirements


Hours Per Day


Lifting Requirements


Frequency


Sitting


2-3 hours


Lifting 0 - 15 lbs*


Continuously


Standing


4-5 hours


Lifting 16 – 50 lbs*


Frequently


Walking


4-5 hours


Lifting 51 - 100 lbs (2+ persons)


Occasionally


Stooping


2-3 hours


Lifting Over 100 lbs (2+ persons)


Occasionally


Crawling


2-3 hours


Kneeling


2-3 hours


Carrying Requirements


Frequency


Bending


2-3 hours


Carrying 0 - 15 lbs*


Continuously


Reaching (above your head)


2-3 hours


Carrying 16 – 50 lbs*


Frequently


Climbing


0-1 hours


Carrying 51 - 100 lbs (2+ persons)


Occasionally


Grasping


4-5 hours


Carrying Over 100 lbs


Never


Auditory/Visual Requirements


Frequency


Pushing/Pulling Requirements


Frequency


Close Vision


Continuously


Pushing/Pulling 0 - 15 lbs*


Continuously


Distance Vision


Continuously


Pushing/Pulling 16 – 50 lbs*


Frequently


Color Vision


Frequently


Pushing/Pulling 51 - 100 lbs*


Frequently


Peripheral Vision


Occasionally


Pushing/Pulling Over 100 lbs


Occasionally


Depth Perception


Frequently


Identifies the physical requirements that team members perform without assistance.

Hearing


Continuously


Work Environment
Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.