YWCA Banff
102 Spray Avenue, Banff, AB T1L 1H1
 
Job details
Job type
Permanent
Full-time
Shift and schedule
Night shift
Day shift
On call

Location
102 Spray Avenue, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match

Full job description
Are you looking for a rewarding work that makes a difference in the Bow Valley Community? Come work for us! The YWCA Banff is hiring for a full-time Overnight Programs Support Agent Position. Hourly rate range is $21 to $23. We are looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. You will be responsible for checking in guests, creating reservations and more for our Social Enterprise Hotel. If you feel like this is the fit for you apply today!

YWCA Banff is looking for a Overnight Programs Support Agent to join our close-knit team. We are looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. This is flex position which provides time for your leisure during the day and includes some downtime overnight to study or advance personal interests. You will be required to work overnight.

The Overnight Programs Support Agent at YWCA Banff is responsible for providing front-line support and security during overnight hours. Key duties include:

Reception & Communication: Greet visitors professionally, triage inquiries, answer crisis lines, emails, and other program-related inquiries.
Program Support: Respond to service requests for various housing programs, complete program intakes, and provide necessary supplies (food, hygiene products) following an advocacy framework.
Collaboration & Documentation: Participate in debriefs, training, and team meetings; maintain accurate records, file documents, and update databases.
Security & Safety: Monitor security cameras, conduct property walkthroughs, handle after-hours safety procedures (evacuations, fire protocols), and complete incident reports.
Client Management: Perform check-ins/check-outs using a property management system and refer clients to on-call staff or external resources when needed.
Other Duties: Address after-hours program requests and carry out additional tasks as assigned.
This role requires strong communication, problem-solving, and crisis response skills while ensuring the safety and well-being of YWCA Banff clients and facilities.

Qualifications & Experience
The ideal candidate offers:

Experience in working overnight shifts
Strong problem-solving skills and ability to work independently
Experience working with a diverse client population
Ability to serve clients in line with YWCA Banff values, including maintaining a high degree of confidentiality
Exceptional communication, interpersonal skills and an ability to remain calm under stress.
Willingness to participate in professional development, self-reflection, and continued growth
Administrative and data collection skills necessary for maintaining accurate records and documentation.
Familiarity with the not-for-profit sector is an asset.
Excellent communication, and time management skills, including maintaining a high degree of confidentiality
Able to organize, plan-ahead and manage workloads
Experience with Microsoft 365 products is required
Experience in crisis intervention preferred.
Degree or diploma in social work, psychology or a related social science field is an asset.
1-2 years’ experience working in domestic violence, sexual violence, homelessness, or housing is an asset.
Position Details

Schedule will vary between overnight shifts (12am-8am) with Day time Training Shifts to start
This position may have between 24 to 32 hours per week.
$21 to $23 /hour
Sick-time benefit
Staff accommodation available at discounted rate of $12.50/day
If you want work that will change lives, we want to meet you!
To learn more about this opportunity or to request accommodation for the application process, please reach out to jobs[at]ywcabanff.ca

The YWCA offers a competitive benefits and compensation package with options for flexibility and encourages training and personal development for all employees.

YWCA Banff is committed to reflecting the diversity of our community and our field of work, in line with our commitment to building a thriving, equitable society for everyone. We celebrate diversity, recognizing it as both a strength and an advantage to our organization and community.

We encourage all qualified applicants to apply including women, persons with disabilities (seen and unseen), members of visible minorities, Indigenous Peoples, veterans, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Expected hours: 32 – 40 per week

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Flexible language requirement:

French not required
Schedule:

Night shift
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)
Application question(s):

This role will only have overnight shifts 12 midnight to 8AM available. Do you have overnight work experience?
Experience:

working with clients experiencing DV, SV or homelessness: 1 year (preferred)
Work Location: In person

Expected start date: 2025-03-24