Parks Canada Visitor Experience
Banff, AB
$22.56–$25.87 an hour - Part-time, Full-time
 

Job details
Pay
$22.56–$25.87 an hour
Job type
Part-time
Full-time
Shift and schedule
Overtime
Weekends as needed
Holidays

Location
Banff, AB

Full job description
Parks Canada - Visitor Experience
Banff (Alberta)
Student - Term - Various position lengths commencing May to September 2025
$22.56 to $25.87 per hour
Need help with your application? Check out our video for tips and advice!

Closing date: 30 April 2025 - 23:59, Pacific Time

Who can apply: Persons residing within a 500 km radius of Banff, AB. Parks Canada Agency considers applications from students who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

To be considered for employment under one of the student employment programs, the individual must be:

registered as a full-time or part-time secondary or post-secondary student in an accredited academic program
participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution
should meet the minimum age requirement to be employed in the province or territory of work
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

*Important Information and Instructions*

1. Applications for this inventory competition will be pulled on March 18, 2025. Subsequent applications will be pulled if and when required.
2. Students will be required to cover all travel expenses to and from the location of work.
3. Living accommodations may not be provided.
4. No Cover Letter Required – Respond to questions in the on-line application
5. Additional information may be requested after closing date for screening and/or assessment purposes.

NOTE: When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the essential qualifications (education and all essential experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience. Do not forget to specify the period during which you have held each function (month and year), and where you acquired the qualification. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application. Additional information may be requested after closing date for screening and/or assessment purposes.

Duties
Student Day Use Area Attendant:
Provides traffic management, visitor services, revenue collection, and site cleaning and maintenance at key day use areas in Banff National Park. This includes but is not limited to: flagging and other traffic management, providing information to the visiting public, litter picking and group cleaning, and regulation and safety compliance.

Student Entry Gate and Visitor Centre Attendants:
Revenue collection at various visitor service locations including visitor centres, entry gates, day use areas and retail locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, wilderness travel, park regulations and policies, selling a variety of passes, and properly accounting for revenue received.

Student Campground Attendant:
Provides visitor services to enhance visitor experience, and cleans and maintains Parks Canada Agency area buildings, facilities and grounds. This includes but is not limited to the daily cleaning of; campground washroom facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking, emptying of trash and recycling receptacles. May also include greeting & orienting visitors, revenue collection, providing information and basic administrative tasks.

Intent of the process
The results may be used in the future to fill other temporary student vacancies that may arise in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, depending on status of the selected candidate.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Open to students currently enrolled in secondary or post-secondary school in an accredited institution and/or those participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

Degree equivalency

EXPERIENCE IN:

Providing front line customer service
Cleaning and maintenance practices
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

KNOWLEDGE OF:

Parks Canada, its mandate and values and principles
Banff National Park and the surrounding areas including visitor experience operations and facilities
ABILITIES:

Client Focus: Provide service excellence to visitors and external/internal clients (responds to immediate client needs)
Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others (follows the health and safety guidelines)
Team Work: Work collaboratively with others, readily shares information, knowledge and personal strengths, and seeks to understand the perspectives of others to achieve common goals
Decision Making: Making decisions involving various levels of risk and ambiguity
PERSONAL SUITABILITY:

Exercises sound judgment
Communicates effectively
Demonstrates Integrity
Strives for excellence
Personally connects with people
The following may be applied / assessed at a later date (may be needed for the job)
ASSET QUALIFICATIONS:

The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

Handling cash and operating point of sales
Working in a team oriented environment
Experience managing social media content (Facebook, Twitter, Hootsuite)
OPERATIONAL REQUIREMENTS:

Willing and able to work shifts, weekends, holidays and overtime
Willing and able to perform repetitive tasks such as: lifting heavy boxes, picking litter, and site maintenance
Willing and able to work outdoors and be exposed to various weather conditions
Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds
Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions
Possession and maintenance of a valid Alberta Class 5 driver’s license or equivalent
Willing and able to dust, wash walls and windows, and clean washrooms
Conditions of employment
Successful completion and maintenance of reliability security clearance including fingerprints
Willing and able to wear a Parks Canada uniform and safety equipment
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. In support of achieving a representative workforce, preference may be given to qualified candidates who self-identify as belonging to an employment equity group such as Indigenous peoples, persons with disabilities, LGBTQ2+ youth, minority Francophones, and members of racially minoritized groups and encourage applicants to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.