Canadian Rocky Mountain Resorts
Banff, AB
 

Location
Banff, AB

Full job description
PRIMARY FUNCTION

Maintain a high standard of cleanliness in guest rooms and public areas, ensuring all guest requests are handled promptly and courteously. Contribute to a positive guest experience through excellent service and attention to detail.


REPORTS TO

Housekeeping Manager/Assistant Housekeeping Manager
HOURS

As required
DUTIES & RESPONSIBILITIES

Clean and prepare guest rooms, including making beds, replacing linens, removing trash, and refreshing amenities
Vacuum, mop, dust, and polish furniture and fixtures in rooms and public areas
Identify and report maintenance needs or safety hazards
Report and handle Lost & Found items according to hotel procedures
Manage laundry, garbage, recycling, and cleaning supplies efficiently
Prepare cleaning equipment and restock carts at the end of each shift
Support team members in completing shared workloads
Provide excellent customer service and strive to exceed guest expectations
Clean and maintain public areas, including staff bathrooms, gym bathrooms, and main lodge bathrooms
Respond to guest requests promptly and professionally
Maintain a friendly and courteous demeanor with guests and fellow staff members
Accurately track work hours by signing in and out each shift
Present a professional appearance with a clean-shaven face and tidy uniform
Comply with all safety procedures and protocols
Perform other duties as assigned by management

EXPERIENCE

Previous housekeeping experience preferred but not mandatory
Exceptional attention to detail and customer service orientation
Physical ability to stand, bend, and lift up to 30 lbs
Team player with problem-solving abilities
Responsible, punctual, and dependable work ethic
Willingness to work flexible hours in all weather conditions

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

We look forward to receiving your application.