Canadian Rocky Mountain Resorts
Banff, AB
 

Job details
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
PRIMARY FUNCTION

The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in overseeing the housekeeping team to maintain impeccable standards of cleanliness in guest rooms and public areas of the lodge. This hands-on role involves ensuring efficient operations, addressing guest requests promptly and courteously, and stepping in for the Housekeeping Manager as needed. The Assistant Housekeeping Manager is expected to lead by example, actively participating in daily operations while assisting in team management and quality control.

REPORTS TO

Housekeeping Manager
HOURS

As required
DUTIES & RESPONSIBILITIES



Operational Responsibilities

Perform the basic duties of a room attendant and housekeeping supervisor as outlined in their job description
Maintain very high standards when cleaning/checking guest rooms and public areas to set an example for housekeepers and supervisors
Resolve guest complaints and issues promptly and professionally
Report all maintenance defects in rooms and public areas to maintenance
Keep an accurate log of all lost & found items
Comply with health, safety, and sanitation policies

Team Management and Development

Train, motivate, coach, and mentor housekeeping team members
Verify compliance with uniform, grooming, and appearance policies
Assist in onboarding new employees
Foster a positive work environment through clear communication and engagement

Administrative Support

Assist the Housekeeping Manager with supply inventories, payroll, scheduling, budgeting, and other administrative tasks
Attend required meetings
Cover for the Housekeeping Manager on their days off
Assist in creating and updating daily checklists for housekeepers and supervisors

Quality Control

Conduct daily inspections to ensure cleanliness standards are consistently met
Implement and maintain quality control policies and best practices
Ensure guest satisfaction through prompt and efficient service

Interdepartmental Coordination

Liaise between housekeeping, front desk, and maintenance teams as needed
Ensure effective communication with other departments to address guest needs and operational requirements

Continuous Improvement

Stay informed about industry trends and best practices in housekeeping
Suggest and implement improvements to housekeeping processes and procedures
Participate in ongoing training and development opportunities
EXPERIENCE

Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role, preferably in a luxury hotel or resort setting
Proven track record of maintaining high cleanliness standards and positive guest feedback
In-depth knowledge of cleaning techniques, products, and equipment
Understanding of health and safety regulations in the hospitality industry
Strong leadership and team management skills
Problem-solving and decision-making abilities
Exceptional attention to detail
Strong work ethic and ability to work in a fast-paced environment
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively
Flexibility to work varying shifts, including weekends and holidays
Adaptability to changing situations and ability to work under pressure
Ability to stand for extended periods and walk throughout the property

Please note that only applicants selected for further consideration will be contacted.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can't apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

We look forward to receiving your application.