Banff Collection by InnVest Hotels
Banff, Alberta, T1L1C9, Canada, Banff, AB T1L 1C9
$17.92 an hour - Full-time
 
Job details
Pay
$17.92 an hour
Job type
Full-time

Location
Banff, Alberta, T1L1C9, Canada, Banff, AB T1L 1C9

Full job description
Duties and Responsibilities
- Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
- A strong commitment to the InnVest Hotel standards.
- Greet guests upon arrival and welcome them to the property.
- Assist with guest luggage, skis, etc.
- Deliver luggage to guest rooms and offer activities and services.
- Be familiar with the room types and services of both properties for the purpose of cross-selling.
- Be knowledgeable of guest rooms, internet and restaurant to answer guests’ questions.
- Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
- Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”
- Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
- Always demonstrate a professional presence in the hotel.
- Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests.
- Assist other departments when required, with a co-operative and pleasant attitude.
- Deliver in-room dining services when necessary.
- Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.
- Report any irregularities or comments from the guest; ensure resolution and follow up.

Preferred Knowledge/ Qualifications
- Experience in Guest Services, with a strong knowledge of Banff National Park and area.
- Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.
- Excellent communication, guest service and up-selling skills.
- Team player and a self-starter, yet able to work independently.
- Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
- Responsible and conscientious


Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Thought Provoking: Capable of making others think deeply on a subject
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business