Banff Park Lodge, Bow View Lodge, Peaks Hotel & Suites
 
201 Lynx Street, Banff, AB T1L 1H1
From $47,000 a year - Permanent, Full-time
 
Job details
Pay
From $47,000 a year
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Morning shift


Location
201 Lynx Street, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Bell Captain.

Job Summary:

The Bell Captain leads the bell team to provide exceptional guest service, handling luggage, arrivals, and departures, while also managing administrative duties. These include scheduling, gratuity tracking, enhancement tracking, creating SOPs, and creating/ updating checklists. The role also incorporates concierge responsibilities, offering local knowledge, recommendations, and assistance with reservations and special requests to enhance the guest experience.

Employee Incentives (subject to change)

Staff accommodation ranging from $8.00 - $22.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events and involvement opportunities,
Staff Cafeteria serving discounted meals for lunch and dinner daily,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for local gym membership,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
And more!
Job Duties include (but are not limited to)

1. Leadership & Staff Supervision:

Supervise, train, and mentor bell team, fostering a positive, guest-oriented service environment.
Provide regular training on guest interactions, local area information, and standard operating procedures (SOPs).
Ensure grooming and uniform standards are followed by all members of the bell team.
2. Guest Service & Concierge Support:

Greet guests upon arrival and departure, ensuring a warm and welcoming experience.
Assist guests with luggage handling, escort them to rooms, and provide room and hotel orientation.
Act as a concierge resource by offering local knowledge, recommending restaurants, attractions, and events.
Arrange reservations for dining, tours, transportation, and other guest requests, coordinating with external vendors as needed.
Proactively anticipate guest needs and respond to inquiries related to local attractions, shopping, and services.
3. Administrative Duties:

Scheduling: Develop and manage bell team schedules, ensuring smooth operations and adequate coverage during peak hours and events.
Gratuity Tracking: Track and maintain accurate records of gratuities to ensure fair distribution among bell team.
SOPs & Checklists: Create and update SOPs and checklists to ensure consistent service and efficient bell desk operations.
Inventory Management: Oversee the inventory of luggage carts, amenities, and bell desk equipment, ensuring everything is in good working order.
4. Operational Duties:

Luggage: Safely handle and manage guest luggage, including storage, retrieval, and accurate record-keeping.
Cleanliness: Maintain cleanliness and organization of the bell desk and storage areas, ensuring all equipment is operational.
Schedule: Work overnight shifts occasionally, as needed.
5. Coordination & Communication:

Liaise with front desk, housekeeping, and concierge to ensure seamless guest experience.
Assist guests with transportation arrangements, including coordinating with local transportation services.
6. Safety & Security:

Enforce safety protocols and monitor bell areas for security, preventing theft, damage, or guest injury.
Assist with emergency procedures, providing guidance to guests and ensuring staff follow safety measures.
Our ideal candidate has:

2 years front office experience.
1-2 years supervisory experience (preferred).
Strong communication, leadership, administrative, and organizational skills.
Local area knowledge and the ability to coordinate reservations.
Ability to frequently lift and/or carry up to 50lbs.
Professional and friendly demeanor.
Passion for guest service and experience.
Job Types: Full-time, Permanent

Pay: From $47,000.00 per year

Benefits:

Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Schedule:

8 hour shift
Day shift
Evening shift
Morning shift
Weekends as needed
Application question(s):

When is your available start date?
How long do you plan to be in Banff?
Do you require staff accommodation?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Work Location: In person

Expected start date: 2025-03-31