Banff Park Lodge
201 Lynx Street, Banff, AB T1L 1H1
$15–$16 an hour - Permanent, Part-time
 
Job details
Pay
$15–$16 an hour
Job type
Part-time
Permanent
Shift and schedule
Weekends as needed
Night shift
Holidays

Location
201 Lynx Street, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Company events
Discounted or free food
Employee assistance program
Extended health care
On-site parking

Full job description
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Food and Beverage Server.

This position is part-time.

Employee Benefits (Subject to change):

Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events,
Staff Cafeteria serving discounted meals for lunch and dinner daily,
Health benefits available after 6 months of employment
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for a local gym membership,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
And more!
Duties Include (but are not limited to):

Consistently provide professional, friendly, and attentive service to ensure memorable dining experiences that exceed guest expectations, in line with Banff Park Lodge and Crave's service standards.
Take food and beverage orders accurately and promptly, ensuring all items are served according to company guidelines.
Deliver food and beverages to tables in a timely manner, ensuring orders are correct and meet service expectations.
Demonstrate full knowledge of the menu, including ingredients, preparation methods, and special promotions.
Check in with guests during their meal to ensure satisfaction and promptly address any concerns.
Maintain a clean and organized work station, ensuring it aligns with company cleanliness standards.
Prepare tables for new guests by cleaning and resetting as per restaurant policies.
Handle guest concerns or complaints with professionalism and escalate to management when necessary.
Operate all restaurant equipment safely and efficiently, following operational guidelines.
Follow all safety, sanitation, and security procedures at all times, especially when handling food and beverages.
Collaborate with fellow team members to provide seamless service and ensure guest satisfaction.
Walk and stand throughout the shift, occasionally lifting and carrying up to 30 lbs., and frequently bending, kneeling, and moving quickly to meet guest needs.
Perform other duties as assigned to support restaurant operations.
Ideal Candidate:

Previous experience in food and beverage service is preferred.
Strong knowledge of Point of Sale (POS) systems is an asset.
Excellent communication and interpersonal skills with the ability to provide exceptional service.
Energetic, enthusiastic, and able to stay motivated during busy shifts.
Ability to work efficiently in a fast-paced, high-pressure environment.
Proficient in the English language; a second language is an asset.
Team player with a positive attitude and strong problem-solving skills.
Flexible with working hours, including nights, weekends, and holidays.
Job Types: Part-time, Permanent

Pay: $15.00-$16.00 per hour

Additional pay:

Tips
Benefits:

Company events
Discounted or free food
Employee assistance program
Extended health care
On-site parking
Application question(s):

When is your available start date?
How long do you plan to be in Banff?
Do you require staff accommodation?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Work Location: In person