Banff Park Lodge Collection of Hotels
 
201 Lynx Street, Banff, AB T1L 1K5
From $18.50 an hour - Permanent, Full-time
 
Job details
Pay
From $18.50 an hour
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Night shift


Location
201 Lynx Street, Banff, AB T1L 1K5

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! - Banff Park Lodge collection of hotels operates 3 properties - Banff Park Lodge Resort Hotel & Conference Center, Bow View Lodge, and Peaks Hotel & Suites - all with an ideal location, steps away from lively downtown Banff on one side and from peaceful, glacier-fed Bow River on the other.

Thank you for your interest in joining our team as Night Auditor, a team which works to create the best experiences for our guests and fellow staff.

We are proud to say that we are a Bow Valley Workplace Inclusion Charter Signatory and we welcome people of all lifestyles, origins, beliefs and other..

We are seeking a full-time Night Auditor for Banff Park Lodge collection of hotels to work 11pm-7am. Wage will be negotiated based on experience.

Employee incentives include:

Private room in staff accommodation available from $9.50 to $19.50 (based on availability).
Friends & family rates available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge).
Food and Beverage discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
Health benefits available after 6 months of employment including life insurance, dental, medical, and drug coverage.
Ski Pass Assistance available.
Duties include (but are not limited to):

Greet guests in a friendly and professional manner.
Provide information on hotel facilities and services.
Perform check-ins and check-outs
Make reservations over the phone, and in person.
Verify extra charges for parking, stay enhancements, no shows and others.
Respond to and resolve guest complaints.
Oversee nightly hotel operations.
Verify revenue from all sources is accurately balanced and follow up on any discrepancies.
Ensure all postings are balanced and run End of Day process.
Compile and distribute daily reports.
Assist Night Bell Desk Attendant with the security of the hotel.
Communicate important pass on information to day shifts.
Other projects as required.
Ideal Candidate:

Has 1 to 2-year previous hotel front desk or reservations experience.
Excels in customer service.
Can work with minimal supervision.
Has problem solving skills and knows when to ask for help.
Is a capable multi-tasker with a keen attention to detail.
Quick decision maker, willing to make mistakes and learn from them.
Wants to grow and develop themselves.
Has a professional and friendly demeanor in person, and over the phone.
Has excellent English comprehension and communication skills; a second language is an asset.
Proficient in Microsoft Office, Outlook.
Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Holidays
Night shift
Weekends as needed
Application question(s):

When is your available start date?
We provide support in the recruitment process to candidates with accessibility needs. Please advise if you require any adjustments
How long do you plan to be in Banff if not from Banff?
Experience:

customer service: 1 year (required)
Work Location: In person