Banff Park Lodge Housekeeping Administrator

Banff Park Lodge
201 Lynx Street, Banff, AB T1L 1H1
Permanent, Full-time
 
Job details
Job type
Permanent
Full-time
Shift and schedule
8 hour shift
Weekends as needed
Monday to Friday

Location
201 Lynx Street, Banff, AB T1L 1H1

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance

Full job description
Welcome! Banff Park Lodge Collection operates 3 hotel properties - Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. We also operate 2 restaurants - La Terrazza and Crave Mountain Grill. Staff and guests can enjoy our ideal location, close to lively downtown Banff on one side and the peaceful Bow River pathway on the other.

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We understand the importance of having a diverse team. We wish success for all staff members both inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other. We are happy to consider accessibility assistance to applicants upon request. Please submit accommodation requests to hradmin@banffparklodge.com and title “"APPLICATION ASSISTANCE REQUEST". We thank all candidates for their application.

Thank you for your interest in joining our team as Housekeeping Administrator.

Position Summary: The Housekeeping Administrator reports to the Executive Housekeeper and leads Housekeeping Supervisors. This position is responsible for overseeing daily administrative tasks—including room assignments, inventory tracking, and interdepartmental communication while also providing hands-on support on the floor to ensure high standards of cleanliness, guest satisfaction, and timely room readiness. This role includes updating job descriptions, assisting with conflict resolutions, ensuring policy compliance and implementation, contributing to performance evaluations, and facilitating weekly meetings.

Employee Incentives (subject to change):

Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
Staff rates and friends and family rates at our hotels and restaurants,
Frequently held staff events,
Staff Cafeteria - one duty meal provided on workdays,
Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
Payroll deduction available for a local gym membership,
Use of hotel pool and gym facility (restrictions apply),
15% off treatments at Cedar & Sage
Employee Referral Program,
Education reimbursement for English as a Second Language Course
And more!
Key Responsibilities Include (but are not limited to):

Ensure cleanliness of guest rooms and public areas.
Provide excellent customer service and resolve guest complaints. Effective communication across departments (especially Front Desk).
Use Office 365 and other software for departmental tasks.
Assist with filling WCB claims.
Assist with new technology implementations.
Update and maintain job descriptions and checklists.
Track performance metrics using Excel.
Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
Assist in team conflicts resolution and ensure a harmonious work environment.
Implement company policies for a safe, compliant workplace.
Provide input on performance evaluations focusing on growth and development.
Conduct room attendant evaluations and provide feedback.
Conduct weekly meetings with Executive Housekeeping Manager and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
Train and coach housekeeping supervisors and room attendants.
Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests' request for extra supplies, and more).
Qualifications:

Proven experience in a supervisory role within housekeeping or a similar environment.
Strong conflict resolution and problem-solving skills.
Proficiency in Office 365 and relevant software to housekeeping.
Excellent organizational and administrative skills.
Ability to track and analyze performance metrics using Excel.
Capable of lifting and carrying up to 20 pounds.
Strong leadership, communication, and interpersonal skills.
Effective training and coaching abilities.
Detail-oriented with high standards of cleanliness and service.
Brings a positive attitude and strong teamwork abilities
Leadership experience is an asset
Job Types: Full-time, Permanent

Pay: $20.50-$23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Monday to Friday
Weekends as needed
Application question(s):

When is your available start date?
How long do you plan to be in Banff?
Do you require staff accommodation?
Please state your pronoun (optional).
Do you require assistance during the application process? If so, please send an email to hradmin@banffparklodge.com to request assistance OR indicate Not Applicable (N/A).
Experience:

Housekeeping Supervisor: 1 year (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-04-28

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.



Job Opportunities in Banff National Park


1. Parks Canada Jobs

  • Park Wardens - Law enforcement, wildlife protection, and visitor safety.
  • Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
  • Visitor Services Attendants - Work at visitor centers, providing information.
  • Conservation Officers & Ecologists - Protect and manage the park's environment.
  • Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

  • Banff Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
  • Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
  • Tour Guides - Leading sightseeing, historical, or adventure tours.
  • Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

  • Rafting & Kayaking Guides - Leading groups on rivers.
  • Ski Resort Staff - Ski instructors, lift operators, and patrol.
  • Hiking & Backcountry Guides - Leading hiking and backcountry trips.
  • Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
  • Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

  • Banff Shuttle & Tour Bus Drivers - Driving visitors between attractions.
  • Equipment Technicians & Mechanics - Maintaining rental equipment.
  • Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

  • Banff Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
  • Research Assistants - Assisting in environmental studies.
  • Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

  • Banff Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
  • Event Coordinators - Working at events and festivals.
  • Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.