Banff Collection by InnVest Hotels
Banff,Alberta,T1L1C9,Canada, Banff, AB T1L 1C9
Full-time
 
Job details
Job type
Full-time
Shift and schedule
Overtime
Weekends as needed
Holidays

Location
Banff,Alberta,T1L1C9,Canada, Banff, AB T1L 1C9

Full job description
Primary Responsibilities:

- Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies, and procedures.

- Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.

- Must ensure that all personnel are trained & kept well informed of department objectives and policies.

- Ensure the proper image is being maintained by all Team Members with respect to grooming and uniform standards.

- Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.

- Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

- Maintains reservations systems such as Yield Management System and Property Management System.

- Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.

- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.

- Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.

- Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.

- Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.

- Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

- Develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.

- Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.

- Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guest’s services while realizing full profit potential.

- Display a high degree of professionalism and integrity as befitting a member of management.

- Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.

- Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial, or municipal authority.

- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

- Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.

- As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

Note: Other duties as assigned by supervisor or management

Health and Safety:

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

- Establish and enforce all safety policies and procedures. Ensure that an employee complies with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.

- Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.

- Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.

- Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.

- Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.

- Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.

- Insist on good housekeeping and enforce the “Clean As You Go” practice.

- Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.

Qualifications:

Education/ Experience: High School diploma or equivalent and some customer service experience.

Skills:

Interpersonal skills

Computer skills

Typing

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

May be asked to work overtime.

Behaviors
Preferred
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Thought Provoking: Capable of making others think deeply on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Financial: Inspired to perform well by monetary reimbursement
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion: Inspired to perform well by the completion of tasks
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business