Sunshine Village Summer 2022 Hotel Base Agent

Sunshine Village Corporation

Banff, AB

Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
A summer experience that is outstanding!
And best of all, you can live on the top of the mountain with on-hill accommodation available as needed!
The Hotel Base Agents are the first point of contact for guests arriving at the hotel. They are responsible for welcoming the guest and ensuring their smooth passage to the hotel by confirming the details of their hotel reservation, transport up the mountain and luggage transfer.

What you'll do:
Provide excellent guest service by answering guest queries and providing information about the resort
Responsible for confirming guests’ reservation details
Oversee and coordinate the receiving and transfer of luggage up and down the mountain liaising with bell team to ensure service times are met
As required settling guest’s hotel charges prior to departure
Coordinating guests’ arrivals including arranging out of hours transfers
Ensure entrance is free of litter
Other duties as assigned, including janitorial
What you bring:
Passion for providing excellent guest service and previous hospitality experience is an asset.
English proficiency: fluent
Excellent organization, planning, problem solving and communication skills
Exceptional interpersonal skills; reliable, a team player with a positive attitude that is able to use own initiative.
Ability to complete manual labor, heavy lifting, and standing for long periods of time
Can’t wait to get started? Great, because we can’t wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
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