Sunshine Village Summer 2022 Guest Service Agent

Sunshine Village Corporation

Banff, AB

Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
A summer experience that is outstanding!
And best of all, you can live on the top of the mountain with on-hill accommodation available as needed!
Guest Service Agents are in a highly visible role, delivering an exceptional experience to guests and team members when responding to all inquiries at Sunshine Village. Agents possess a fun, friendly and professional attitude, making everyone feel welcome and delivering accurate information. They support effective day-to-day operations in both Guest Services and Ticket Windows.

What you'll do:
Assisting guests with ticket and pass sales via a thorough and complete understanding of Banff Sunshine Village’s products and offerings.
Working in a fast-paced, high-volume, ever-changing environment and approaching challenging situations in a friendly and professional manner, working to resolve issues with guest experience and company policy in mind.
Accurately completing daily cash outs, being accountable for any variances.
Administering release of liability/waiver documentation in accordance with company policies and procedures. Completing a variety of administrative tasks, including filing, organizing lost and found, and general office cleaning.
This is what you bring:
Previous guest service and cash handling experience is preferred.
Positive attitude, team player.
Able to work in a confidential capacity.
Experience with Microsoft Office suite of products (word, excel, outlook, etc.), is required, and working knowledge of additional computer systems is preferred.
Strong verbal and written communication skills and excellent telephone manner.
Must be willing and available to work a flexible schedule (weekends and holidays)
Can’t wait to get started? Great, because we can’t wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
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