Sunshine Village Corporation

Banff, AB
Full-time


Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
A summer experience that is outstanding!
And best of all, you can live on the top of the mountain with on-hill accommodation available as needed!
Job Description
Gondola Operators are in a highly visible role and provide an outstanding experience for guests via the safe and efficient operation of the Gondola, the center of transportation to the Village and Goat’s Eye areas of the Resort. Operators are focused on guest safety, efficiency, and being approachable and courteous always towards all users of the Gondola. Gondola Operators report to the Gondola Operations Supervisor and Assistant Supervisor, and under the guidance of Forepersons and Maintenance. They liaise frequently with other departments e.g. Gondola Maintenance, Warehouse and Dispatch.

Job Functions
Constant monitoring of guests and designated lift system. Engaging in and assessing guest needs and expectations, and modifying operations as required while adhering to operating procedures e.g., slowing, stopping, end of operations. Scanning and checking tickets and passes ensuring appropriate ticket or pass is used.
Verifying guest documentation meets current requirements of the Company-wide Restrictions Exemption Program, when in effect. Understanding and working within current public health restrictions, interacting in a professional manner with guests, and maintaining orderly traffic flow through the Resort access points.
Provide an outstanding guest experience by directing guests on and off the Gondola in a safe, efficient manner.
Administrative and Reporting Responsibilities:
Designated daily checks, assigned logs and checklists, daily lift reports, freight logging
Changing weather, unusual operating conditions
Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel.
Other duties may be requested and assigned from time to time.

Experience/Requirements
Outgoing, positive, social and friendly attitude.
Prepared to work flexible schedules (weekends, holidays, nights).
Prepared to work outdoors in all weather conditions (appropriate footwear, under garments, gloves, etc.)
Calm under pressure and patient.
Communicate effectively in English, both written and verbally.
Ability to ski or snowboard is an asset but not required. Skiing or snowboarding for work requires completion of a competency test, skiing or riding professionally and is restricted to designated runs.
Skiing or snowboarding equipment used for work must be in good operating condition and meet Sunshine Village Equipment requirements and may be tested throughout the season.
Maintain professional conduct when in uniform on or off-duty.
Effectively provide support and assistance to coworkers.
Attend and actively participate in meetings and training.
Effectively and professionally liaise and communicate with others.
Must be neat, alert, punctual and dependable.
Ensure all company policies and health and safety measures are followed while on site.
Additional Considerations
1. Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
2. This position requires the ability to stand for long periods of time, constant trunk rotation, frequent lifting, pushing/pulling of ski, snowboard, freight, and other equipment also removal of snow and ice (up to 30 kg). Occasionally climb ladders or inclined stairs up to 5m.
3. This role operates machinery and works around moving equipment
4. Required uniform pieces (liner, jacket, pants, toque) are provided.

This role is subject to the terms and conditions contained in the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

Can’t wait to get started? Great, because we can’t wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.
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