Assistant Manager, Retail
Job Location 
CA-AB-CMH Banff
Type 
Core (Full-Time, Year-Round) 
Category 
Rental/Retail
More information about this job: 
Job Description: 
Position Title:                              Assistant Manager, Retail 
Business Unit / Department:      Retail Operations
Status:                                        Permanent 
Title Position Reports to:            Manager, Retail 
Number of Direct Reports:         0
Location:                                    217 Bear St, Banff, Alberta
 
COMPANY BACKGROUND
 
With 50+ years of experience Canadian Mountain Holidays (CMH) has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 11 lodges in the winter and 2 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta Canada.
 
CMH is a subsidiary of Denver, Colorado based Intrawest. As a public company (NYSE: SNOW), Intrawest is an industry leader in the development and management of four season mountain resorts, operating a network of resorts and businesses across the United States and Canada.
 
POSITION OVERVIEW
 
The Assistant Manager, Retail is responsible for the receiving, pricing and distributing of all new product that goes into our shops at the areas. The position also ensures the accurate transfer of product to the areas throughout the season and maintains a clean and organized warehouse. Additional responsibilities include administering the 'Million Foot and Alpinist' programs, addressing guest requests, handling product warranty and repairs, and completing online/phone sales and shipping of product. Reporting directly to the Manager, Retail, the role works closely with the Transportation team, Inventory Controller and Area Shop Managers.  
 
AREAS OF RESPONSIBILITY
 
Inventory management – system input and analysis, and the coordination of inventory distribution
 
Receive and organize all inventory for Million Foot/Alpinist Programs. Distribute stock of MF awards to lodges for the season. Weekly MF Reports are filled out and sent to shop managers along with any needed awards
Assist with soft and hard goods purchasing decisions
 
Work directly with manufacturers and their representatives on the customization of products for CMH
 
Participate in product testing and product knowledge transfer
 
Process product returns and repairs
 
Assist with area shop set ups/shut downs
  
Assist with the creation of Fall staff training curriculum
 
Communicate regularly with shop managers
 
Point person for guest requests
 
Administration and distribution of staff pro deals
 
 
EDUCATION & EXPERIENCE REQUIREMENTS
 
Post-secondary education required
 
Ski industry, and minimum 3 years of lodge retail background essential
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
Proficiency with Microsoft Office products including Outlook, Excel and Word, and point-of-sale systems
 
Strong organizational skills
 
Excellent analytical and problem solving skills
 
Customer service and guest relations skills
 
Excellent interpersonal skills
 
Proven success in a team environment
 
Attention to Detail
 
COMPENSATION & BENEFITS
 
Competitive Salary 
 
Vacation: 3 weeks paid 
Benefits under our Group Program currently include: 
o	Life insurance
o	Extended health and dental benefits
o	Employee Assistance Program
o	Company RRSP matching program that matches employee contributions as a % of annual salary   
Additional Employee Perks include:  
o	30% discount in our retail shops
o	Pro-deals when available from suppliers
o	Employee Ski Pass program that provides employees with free ski passes to local resorts                                           
 
Note - This position may be required to work evenings, weekends and holidays
 
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.