Brewster Travel Canada Hospitality Reservations Team Leader

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Create mountains of memories! Living and working in the Canadian Rockies is an excellent opportunity to bring out the inner-adventurer in you. We are offering opportunities to learn and grow, foster new friendships and experience authentic mountain living.
Brewster Travel Canada has been providing amazing natural experiences to guests of the Canadian Rocky Mountains since 1892.  Starting with two young Brewster brothers providing guided excursions in the Rocky Mountain national parks, we are now a leading travel and tourism provider in Canada offering Canada-wide vacation packages. We own and operate five of the biggest attractions in the Rocky Mountains; the Banff Gondola, Banff Lake Cruise, Maligne Lake Cruise, Glacier Adventure and the all new Glacier Skywalk. We are passionate, local travel experts who help all our guests get the very most out of their Canadian travel holiday. 
The Team Leader's main role is to monitor, motivate and train the Hospitality Reservations Agents in all aspects of their job while also making and maintaining reservations for Brewster owned hotel properties – Banff International Hotel, Mount Royal Hotel and Glacier View Inn.
The successful candidate will lead the reservation agents by providing direction to ensure that guest reservations are handled in a professional and timely manner.  The team leader will also provide support to the Group Specialist Agent as business demands.
Specific Duties & Responsibilities:

- Lead day to day operations of the Reservations Team
- First point of contact for Hospitality Reservations Agents
- Train new Hospitality Reservations Agents
- Maintain, create and change reservations by phone and email inquiries
- Facilitate the entering of contracts into RoomMaster as they are received from Sales
- Distributing email requests that come in
- Monitoring Reservations Agents workloads to ensure that all requests will be answered within 24 hours
- Customer service resolution
- Help with customer care letters and issues that arise
- Process and be responsible for Group Reservations as required
- Assist group specialist in preparing & distributing reports, including: Group cut off report, meal plan forecast, daily call statistics, reservations entered
- Act as a liaison between the hotels front desks, Revenue Manager, Sales and the Reservations Agents
- All other duties as assigned. Qualifications: The ideal candidate will possess the following skills, knowledge and abilities:
- Effective supervisory and communication skills
- Organized and demonstrated strong problem solving skills
- Prior supervisory experience preferred
- Knowledge of RoomMaster is an asset
- Previous Group and FIT reservations experience is an asset
- A successful applicant will be mature and possess a proven ability to work independently and lead a team in a fast paced environment
- To honour Brewster Travel Canada's commitment to be “Always Honest” all employees must consent to a criminal record and credit check Thank you for your interest in working for Brewster Travel Canada, however, only those selected for an interview will be contacted.

Popular in Canada's National Parks

Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.