The Kenrick Hotel
Banff, AB

Job details
Permanent | Full-time
3 hours ago
Benefits
Extended health care
Dental care
Paid time off
Company events
Flexible schedule
On-site parking
Skills
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sanitation
Microsoft Office
Supervising experience
Presentation skills
Team management
Hospitality Management
Leadership
Communication skills
Full job description
The Kenrick Hotel

Position Overview

The Housekeeping Supervisor is responsible for leading the daily operations of the housekeeping team while ensuring that all guest rooms and public areas reflect The Kenrick Hotel’s luxury standards of cleanliness, presentation, and comfort.

This role combines operational oversight with hands-on leadership. The Housekeeping Supervisor supports quality control, team accountability, and service consistency, ensuring every guest encounters an environment that is immaculate, refined, and guest ready.

Must hold a valid work authorization in Canada.

Primary Responsibilities

Operational Leadership

Maintains a strong team environment, placing emphasis on colleague satisfaction and development
Supervise and coordinate daily activities of Housekeeping Attendants
Builds and contributes to a service culture that provides engaging service and creating memorable guest experiences
Assign room sections and prioritize cleaning schedules based on occupancy and arrivals
Ensure rooms are cleaned and released on time to support Front Desk operations
Support peak turnover periods with hands-on assistance when necessary
Quality Assurance

Conduct room inspections to verify compliance with Kenrick luxury standards
Ensure consistency in room presentation, linen placement, amenities, and staging
Monitor public areas to maintain immaculate standards throughout the property
Address deficiencies immediately and follow up to ensure correction
Team Development & Accountability

Foster a climate of continuous learning, growth, and improvement
Provide ongoing coaching, training, and performance feedback
Reinforce brand standards and service expectations
Promote teamwork, efficiency, and professional conduct
Assist in onboarding and training new team members
Communication & Coordination

Communicate room status updates with Front Desk and Management
Report maintenance issues promptly and ensure follow-up
Escalate guest concerns or service challenges appropriately
Participate in daily briefings and operational meetings
Maintain confidentiality of hotel guests and pertinent hotel information
Administrative Responsibilities

Assist with scheduling and shift coverage
Monitor productivity and room completion metrics
Support inventory control of linens, cleaning supplies, and amenities
Ensure compliance with Health & safety and sanitation protocols
Qualifications & Skills

Previous experience in luxury hotel housekeeping required; supervisory experience preferred
Strong knowledge of luxury cleanliness and presentation standards
Demonstrated leadership and team management skills
Excellent attention to detail and organizational ability
Strong communication and problem-solving skills
Ability to remain composed in a fast-paced environment
Professional appearance and commitment to service excellence
Physical ability to stand, walk floors, and assist with cleaning duties as needed
Flexibility to work weekends, holidays, and varied shifts
Proficient in using MS Office applications, including Word, Excel, and PowerPoint
Core Competencies

Quality-driven mindset
Accountability and consistency
Time management and prioritization
Discretion and professionalism
Guest-focused leadership
Pay: $22.00-$23.00 per hour

Benefits:

Company events
Dental care
Extended health care
Flexible schedule
On-site parking
Paid time off
Work Location: In person