SkiBig3 Banff, AB $42,000–$52,000 a year - Permanent, Full-time SkiBig3 Banff, AB $42,000–$52,000 a year Job details Pay $42,000–$52,000 a year Job type Full-time Permanent Shift and schedule Weekends as needed Location Banff, AB Benefits Pulled from the full job description Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Store discount Full job description SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do. SkiBig3 is currently recruiting for the full-time, year-round position of Adventure Hub Assistant Manager (Rentals) to join our team in the Fall of 2024. Reporting to the Adventure Hub manager, this position will focus on providing overall support of the Adventure Hub Manager operating our two Hub locations that provide a central distribution point for the fulfillment of rentals, pass products and lift tickets, as well as a one stop shop for destination merchandise and accessories. This role’s focus within the department will be overseeing the efficient and effective operation of rentals, while ensuring that we are upholding a high level of customer service and satisfaction. Organizational Relationships: All SkiBig3 Departments, Banff Sunshine/Lake Louise Ski Resort/Mt Norquay rentals and guest services departments and fleet maintenance providers. Duties & Responsibilities Include: Lead a team to provide outstanding customer service in a busy retail/rental setting Oversee all store operations, including ski and snowboard rentals, retail sales, ski pass and ticket processing, as well as activity bookings Ensure store cleanliness Oversee staffing and scheduling between two locations Lead rental process training and conduct regular reviews to ensure consistency of knowledge Arrange product knowledge sessions for rental fleet with brand representatives Delegate tasks and coordinate staff to ensure maximum productivity Receiving rental equipment shipments, organizing stock Monitor equipment tuning & damage checks Organize drivers and vehicle checks Rental and lift ticket delivery coordination Ensure that payroll system is updated with schedules and review staff entries Assist with inventory control between locations and storage facilities Ensure storage location is organized Assist in seasonal flip for Banff location and open/closure of Canmore location Assist in year end equipment inventory count Skills & Experience Required: Organized, efficient, responsible and mature Excellent written and oral communication skills Possess a minimum 3 years’ experience in a supervisory role, ideally in the ski and snowboard industry Experience with different POS systems and ability to troubleshoot and repair IT issues Providing exceptional customer service and resolving problems efficiently Avid snow sport enthusiast who is familiar with the SkiBig3 resorts and mountain conditions. Ability to manage multiple tasks at the same time Proven ability to learn and adapt quickly to changing work environments. Knowledge of ski and snowboard equipment and ability to adjust and repair skis, boards, bindings and boots. Knowledge of payroll & staff scheduling Ability to work at both Banff and Canmore Locations as needed. Alberta Driver's license with a 3-year infringement free history. Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day. We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to discuss your needs. If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why. Job Types: Full-time, Permanent Pay: $42,000.00-$52,000.00 per year Benefits: Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Store discount Vision care Wellness program Flexible Language Requirement: French not required Schedule: Weekends as needed Supplemental pay types: Bonus pay Education: Secondary School (preferred) Experience: supervisory: 1 year (preferred) rentals management: 1 year (preferred) Licence/Certification: Driving Licence (required) Work Location: In person Expected start date: 2024-09-16
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