SkiBig3
Banff, AB
$42,000–$52,000 a year - Permanent, Full-time
SkiBig3
Banff, AB
$42,000–$52,000 a year
Job details

Pay
$42,000–$52,000 a year
Job type
Full-time
Permanent
Shift and schedule
Weekends as needed

Location
Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Store discount

Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full-time, year-round position of Adventure Hub Assistant Manager (Rentals) to join our team in the Fall of 2024. Reporting to the Adventure Hub manager, this position will focus on providing overall support of the Adventure Hub Manager operating our two Hub locations that provide a central distribution point for the fulfillment of rentals, pass products and lift tickets, as well as a one stop shop for destination merchandise and accessories. This role’s focus within the department will be overseeing the efficient and effective operation of rentals, while ensuring that we are upholding a high level of customer service and satisfaction.

Organizational Relationships:

All SkiBig3 Departments, Banff Sunshine/Lake Louise Ski Resort/Mt Norquay rentals and

guest services departments and fleet maintenance providers.

Duties & Responsibilities Include:

Lead a team to provide outstanding customer service in a busy retail/rental setting
Oversee all store operations, including ski and snowboard rentals, retail sales, ski pass and ticket processing, as well as activity bookings
Ensure store cleanliness
Oversee staffing and scheduling between two locations
Lead rental process training and conduct regular reviews to ensure consistency of knowledge
Arrange product knowledge sessions for rental fleet with brand representatives
Delegate tasks and coordinate staff to ensure maximum productivity
Receiving rental equipment shipments, organizing stock
Monitor equipment tuning & damage checks
Organize drivers and vehicle checks
Rental and lift ticket delivery coordination
Ensure that payroll system is updated with schedules and review staff entries
Assist with inventory control between locations and storage facilities
Ensure storage location is organized
Assist in seasonal flip for Banff location and open/closure of Canmore location
Assist in year end equipment inventory count
Skills & Experience Required:

Organized, efficient, responsible and mature
Excellent written and oral communication skills
Possess a minimum 3 years’ experience in a supervisory role, ideally in the ski and snowboard industry
Experience with different POS systems and ability to troubleshoot and repair IT issues
Providing exceptional customer service and resolving problems efficiently
Avid snow sport enthusiast who is familiar with the SkiBig3 resorts and mountain conditions.
Ability to manage multiple tasks at the same time
Proven ability to learn and adapt quickly to changing work environments.
Knowledge of ski and snowboard equipment and ability to adjust and repair skis, boards, bindings and boots.
Knowledge of payroll & staff scheduling
Ability to work at both Banff and Canmore Locations as needed.
Alberta Driver's license with a 3-year infringement free history.
Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

We’re working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to discuss your needs.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter telling us why.

Job Types: Full-time, Permanent

Pay: $42,000.00-$52,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Store discount
Vision care
Wellness program
Flexible Language Requirement:

French not required
Schedule:

Weekends as needed
Supplemental pay types:

Bonus pay
Education:

Secondary School (preferred)
Experience:

supervisory: 1 year (preferred)
rentals management: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Expected start date: 2024-09-16