AccorHotel
 
Banff, AB
Full-time
AccorHotel Rimrock
Banff, AB
Job details

Job type
Full-time

Location
Banff, AB

Full job description
Company Description

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities


Job Description

Scope

Provide professional, engaging, and friendly guest service while delivering food and beverage orders and/or amenities to guest rooms.

Duties and Responsibilities

Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis
Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guests' rooms
Communicate with guests the applicable service charges and acceptable payment methods
Supervise In-Room Dining team and perform operational duties during Manager’s and Supervisors’ absence
Develop, train, and coach team members to required standards
Address guest comments or concerns when the Supervisor is not present
Plan and assign team duties on a daily basis, monitoring employee labour
Keep track of weekly orders for In-Room Dining
Assist in fulfilling special needs or guest requests for In-Room Dining and for Coffee Shop when necessary
Participate in monthly inventory for In-Room Dining
Assist in creating new training plans for In-Room Dining staff
Complete monthly Health & Safety inspection

Qualifications
Completion of Grade 12 or equivalent
Alberta ProServe Certification
Basic knowledge of wines and spirits
Customer service oriented
Capable of meeting the physical demands of the position
Able to work both as part of a team and independently
Excellent communication skills
Comfortable handling cash

Additional Information

Job Perks & Benefits:

Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.