Post Hotel & Spa Banff, AB From $60,000 a year - Permanent, Full-time Post Hotel & Spa Banff, AB From $60,000 a year Job details Pay From $60,000 a year Job type Full-time Permanent Shift and schedule 8 hour shift Overtime Weekends as needed + show more Location Banff, AB Benefits Pulled from the full job description Company events Discounted or free food Extended health care On-site parking Paid time off Store discount Full job description The Relais & Chateaux Post Hotel & Spa in Lake Louise is hiring for a full time Maitre D'hôtel (Please note that this role is based in Lake Louise, Alberta and staff accommodation is available) Position: Maitre D’hôtel Department: Food & Beverage Report to: Food & Beverage Manager Hours: As required Position Overview: The Maitre D' plays a pivotal role in curating the dining experiences for all guests. This key position involves management of the Front of the House, of a formal restaurant. The responsibilities of a Maître D'hôtel generally includes supervising the waiting staff, welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied. Duties and Responsibilities: Act as the face of our dining room, ensuring the highest level of service and creating a positive first impression for guests. Uses the F&B reservation system to optimize customer reservations, requests. Ensure the dining room is set up and prepared before service. Greet customers and guide them to their tables. Answer customer questions regarding food, cocktails, and wine pairings Resolve customer complaints or disputes. Manage waitstaff to ensure efficient and excellent service throughout a given seating. Possess comprehensive knowledge of the menu and wine list. Present menu items, describe dishes, and suggest suitable wine pairings. Identify opportunities for service improvements and communicate suggestions to the management team. Qualifications: Previous experience as a Maitre D' in a high-end dining establishment Relais & Chateau experience will be an asset. Thorough knowledge of dining etiquette, protocol, and the food service industry Strong interpersonal and customer service skills. Adaptive organizational skills and the ability to change plans to meet new circumstances. Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers. Ability to work under pressure and handle unforeseen events. Job Types: Full-time, Permanent Pay: From $60,000.00 per year Benefits: Company events Discounted or free food Extended health care On-site parking Paid time off Store discount Flexible Language Requirement: French not required Schedule: 8 hour shift Evening shift Holidays Monday to Friday Overtime Weekends as needed Supplemental pay types: Tips Application question(s): Are you familiar with the Relais & Chateaux brand? Are you available to relocate to Lake Louise, AB for this role? Experience: Hospitality: 1 year (preferred) Restaurant management: 1 year (preferred) Fine Dining: 1 year (preferred) Work Location: In person
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