Front Desk Agent Johnston Canyon Lodge & Bungalows Banff, AB $17–$18 an hour - Temporary, Seasonal, Full-time, Fixed term contract Johnston Canyon Lodge & Bungalows Banff, AB $17–$18 an hour Job details Pay $17–$18 an hour Job type Full-time Temporary Shift and schedule 8 hour shift Overtime Weekends as needed Holidays Location Banff, AB Benefits Pulled from the full job description Company events Full job description Position Overview We are looking for full-time seasonal Front Desk / Guest Services Agents that will work resourcefully to support the booking operations, promptly answers phone calls and emails, and go above and beyond to provide professional support to guests. The 2024 season will begin on May 11 and end on October 18. Perks for you: We offer subsidized shared staff accommodation (room & meals) Family & Friends discount at Johnston Canyon Lodge and Bungalows Company Events Discount for restaurant meals and gift store items Commuters benefits Other financial incentives: tips program and performance bonus Located in the heart of a wildlife corridor and many hikes around We believe in working smart & having fun! Key Responsibility Greet guests upon arrival and Perform all check-in and check-out procedures Manage incoming online and phone booking inquiry Complete guests’ bookings, collect confidentially contact and payment information Post payments to guest accounts accurately Respond to clients’ requests /feedbacks in a timely and professional manner Liaise with the housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Upsell additional facilities and services Follow opening and closing duties, cash handling polcies, end of the day reconciliation procedures Provide helpful information about surrounding area and activities to do in Banff - Lake Louise and Bow Valley Parkway Perform other duties as requested by management Requirements Available from May 11 to October 18 Provide your resume and cover letter Legally eligible to work in Canada Provide clean criminal records Staff Accommodation available upon request and availability Job Types: Full-time, Fixed term contract, Seasonal Contract length: 4.5 months Pay: $17.00-$18.00 per hour Schedule: 8 hour shift Holidays Overtime Weekends as needed Supplemental pay types: Bonus pay Overtime pay Tips Application question(s): In 2-3 sentences, please describe why you want this position at the Johnston Canyon Lodge & Bungalow. Experience: Guest Services: 1 year (required) Work Location: In person Expected start date: 2024-06-07
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