Front Desk Supervisor at Banff Caribou Properties

Banff Caribou Properties Ltd.
 
Banff, AB
Permanent, Full-time
Banff Caribou Properties Ltd.
Banff, AB
Job details

Job type
Permanent
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
As one of Banff’s leading hospitality companies, Banff Lodging Co. offers a diverse range of job opportunities with competitive salaries and comprehensive benefits. Our commitment to exceptional guest experiences is matched by our dedication to staff, we value teamwork, creativity and a passion for providing outstanding hospitality experiences. We provide ongoing training and development to help our employees advance in their careers and our properties include a diverse range of hotels, resorts, and restaurants, each with its unique character and style, giving employees the chance to work in a variety of settings and learn new skills.

We are seeking a Front Desk Supervisor to join our team and play a pivotal role in ensuring the smooth operation of our front desk services. As a Front Desk Supervisor, you will lead by example, overseeing a team of front desk agents, and setting the standard for impeccable customer service. Your organizational skills, attention to detail, and ability to handle guest inquiries and concerns will be essential in maintaining our high standards of hospitality. If you thrive in a fast-paced, guest-centric environment and are ready to take the next step in your hospitality career, we invite you to apply for this exciting opportunity. Join us in creating memorable moments for our guests and be a part of our passionate and welcoming team.

As a Front Desk Supervisor, you’ll be responsible for:
Supervise and lead the front desk team, including front desk agents and concierge staff.
Monitor and manage guest check-in and check-out procedures, resolving any guest issues or concerns.
Train and mentor front desk staff, providing ongoing guidance and performance feedback.
Maintain accurate records of room availability, rates, and reservations using hotel management software.
Handle guest inquiries, requests, and complaints professionally and efficiently.
Oversee cash handling procedures, including auditing cash drawers and preparing daily reports.
Manage guest billing, invoicing, and payment processing.
Assist in the preparation of occupancy reports, financial statements, and other administrative tasks.
Skills and experience:
Proven experience in front desk operations, with a minimum of 1 years in a supervisory or leadership role.
Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
Excellent written and verbal communication skills and numerical proficiency is an asset.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule including weekends and holidays.
A positive team player attitude and a strong willingness to learn.
Still not convinced? Here are some more benefits of working with Banff Lodging Co.:
Affordable & clean employee housing.
Huge food & beverage discounts throughout all BLC restaurants.
Excellent heath & wellbeing programs including free yoga, discounted ski passes, free canoe and golf passes, and discounted fitness club memberships.
Discounts on spa services.
Complimentary hotel stays at any of our 15 hotels!
If you’re looking for an exciting opportunity to work in a breathtaking location, look no further than Banff Lodging Co.! Apply today to become part of our team and start living the dream in this amazing destination.

Please note that only applicants selected for further consideration will be contacted.

Banff Lodging Co. is committed to building a workplace where everyone can succeed and belong. As a Signatory to the Bow Valley Workplace Inclusion Charter we continue to work on our ongoing commitment to build an even more diverse, equitable, and inclusive team environment. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need an accommodation during the application or hiring process, please contact us at hr@banfflodgingco.com or 403-760-8521.

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.