Banff Park Lodge Resort and Conference Centre
 
Banff, AB
$16.75–$18.25 an hour - Permanent, Full-time
Banff Park Lodge Resort and Conference Centre
Banff, AB
$16.75–$18.25 an hour
Job details

Pay
$16.75–$18.25 an hour
Job type
Full-time
Permanent
Shift and schedule
8 hour shift
Overtime
Weekends as needed
+ show more

Location
Banff, AB

Benefits
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking

Full job description
Welcome! - Banff Park Lodge collection of hotels operates 3 properties - Banff Park Lodge Resort Hotel & Conference Center, Bow View Lodge, and Peaks Hotel & Suites - all with an ideal location, steps away from lively downtown Banff on one side and from peaceful, glacier-fed Bow River on the other.

Thank you for your interest in joining our team as Front Desk Agent, a team which works to create the best experiences for our guests and fellow staff.

We are proud to say that we are a Bow Valley Workplace Inclusion Charter Signatory and we welcome people of all lifestyles, origins, beliefs and other.

Employee Incentives:

Term bonus of up to $1500.
Staff accommodation from $8.00 per day (based on availability).
Friends and family rate for hotel rooms and in our two in-house restaurants.
Staff Cafeteria open 24/7, serving lunch and dinner daily (payroll deduction for hot meals)
Health benefits available after 6 months of employment.
Corporate Canoe Club Pass
Duties include (but are not limited to):

Create, cancel, and change room reservations both in person and over the phone
Provide excellent customer service through all channels
Communicate well with staff and guests
Provide information on hotel facilities and services, including information and services required for guests with special needs
Act self-sufficiently with minimal supervision
Clerical duties (i.e. faxing, filing, photocopying)
Decision making, critical thinking, job task planning and organizing
Maintain a tidy and organized work space
Ideal Candidate:

Reliable and can commit to at least 6-12 months of employment
Has 1 years previous hotel front desk or reservation experience
Is a capable multi-tasker with a keen attention to detail
Has a professional and friendly demeanor in person and over the telephone
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Has experience working with Microsoft Office
Other benefits:

Education reimbursement for English as a Second Language Course
Payroll deduction available for a local gym membership
Living in beautiful Banff National Park!
Job Types: Full-time, Permanent

Pay: $16.75-$18.25 per hour

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Holidays
Monday to Friday
Weekends as needed
Supplemental pay types:

Bonus pay
Commission pay
Overtime pay
Tips
Application question(s):

When is your available start date?
How long do you plan to work with us?
We provide support in the recruitment process to candidates with accessibility needs. Please advise if you require any adjustments.
Please state your pronoun (optional).
Experience:

customer service: 1 year (preferred)
Work Location: In person