FAIRMONT
 
Banff, AB
Full-time
Fairmont Banff Springs
Banff, AB
Job details

Job type
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

Job Duties Include:

Consistently offer professional, friendly and engaging service
Lead and supervise the day-to-day operation of the department to ensure service standards are followed (checking guest rooms)
Coaching colleagues
Handle Guest concerns and react quickly, logging and notifying the proper areas
Actively participate in daily briefing, daily warm up and department meetings
Ensure Room Attendants are informed daily about priorities in their section
Follow departmental policies and procedures
Report necessary maintenance items
Coaching colleagues
Follow all safety and sanitation policies
Other duties as assigned to support the housekeeping team

Qualifications

Your Skills & Qualifications:

Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
Proven training skills
Experience with Hotel Property Management System, Micros-Fidelio desirable
Proactive with a meticulous eye for detail
Strong organizational, supervisory and communication skills
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Additional Information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com