FAIRMONT
 
Banff, AB
Full-time
Fairmont Banff Springs
Banff, AB
Job details

Job type
Full-time

Location
Banff, AB

Benefits
Pulled from the full job description
Dental care
Vision care

Full job description
Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 185 people in our 757-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Job Duties Include:

Establish goals, measurements and results for the department along with the Director of Housekeeping
Promote high morale through recognition and removal of identified barriers
Organize and participate in colleague recognition events
Responsible for coaching, developing and managing the performance of the Housekeeping team
Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
Track and address all guest comments and concerns
Monitor labor costs while ensuring effective resource scheduling, vacation planning and department productivity
Provide necessary resources, functional tools and equipment to get the job done
Effective everyday communications, including performance management
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
Enhance and monitor department environmental initiatives and recycling programs
Effective and timely interaction with all hotel departments
Communicate effectively with the Maintenance department regarding guest rooms and public areas
Adhere to all hotel environmental policies, programs and initiatives
Other duties as assigned

Qualifications

Your experience and skills include:

Proven ability to successfully lead and motivate a large team
Highly organized with a proactive approach to getting the job done
Proven ability to perform under pressure in a fast-paced, team-based environment
Minimum 2-3 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
Computer literate in Property Manager and Microsoft Window applications is required
Experience with Hotsos program would be an asset
University degree or college diploma in hospitality management is an asset
Strong interpersonal and problem solving abilities

Additional Information

Job Perks & Benefits:

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com