Banff Centre for Arts and Creativity
 
Banff, AB
$16.64 an hour - Casual
Banff Centre for Arts and Creativity
Banff, AB
$16.64 an hour

Job details

Pay
$16.64 an hour
Job type
Casual
Shift and schedule
Weekends as needed
On call

Location
Banff, AB

Full job description
Ticket Seller (Casual)
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

Audience Services at Banff Centre is looking for casual Ticket Sellers to work in the Box Office and support the team in providing exceptional customer service to our patrons, guests, visitors, and participants.

Roles and Responsibilities
Reporting to the Supervisor, Audience Sales and Services, below are some key accountabilities:

Being knowledgeable about specific details of all events, as well as Box Office practices and procedures.
Assisting the Supervisor, Audience Sales and Services with event management, which includes special/complimentary ticket requests.
Utilizing a computerized ticketing system for daily ticketing and sales reports.
Executing accurate in-person sales, mail orders, phone orders, online orders, group and series sales, and adhering to procedures for reservations, exchanges and refunds, and the complimentary ticket policy for each event.
Ensuring accurate and timely information flow to the public.
Qualifications and Educational Requirements
Front line customer service experience
Proficient with Microsoft Office suite of products, especially Word, Excel, and Outlook
Experience working in a computerized office environment
Strong attention to detail
Customer-centric approach
Strong listening skills and a clear and effective communicator
Ability to problem solve responsibility and within the guidelines and policies of the department
Ability to calmly and tactfully provide service within tight timelines and to patrons who may be demanding or uncooperative
Special Requirements
Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, casual support staff position, working up to 35 hours per month on an on-call basis.
This position pays $16.64 per hour.
To be considered, you must live in the Bow Valley. This position is not eligible for staff housing.
Application Process
We are accepting applications for the Ticket Seller (Casual) position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.