(Casual)
Banff Centre for Arts and Creativity
 
Banff, AB
$16.64 an hour - Casual
Banff Centre for Arts and Creativity
Banff, AB
$16.64 an hour

Job details

Pay
$16.64 an hour
Job type
Casual
Shift and schedule
Weekends as needed
Evening shift
Day shift
On call

Location
Banff, AB

Full job description
Front of House Usher (Casual)
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Usher assists the Audience Services team by handling general Front of House duties and engaging patrons at performances, public events, and conferences. The Front of House Usher (Casual) position is a visible and important aspect of the Banff Centre’s ability to deliver a world-class audience experience during scheduled events.

Roles and Responsibilities
Reporting to the Supervisor, Audience Sales and Services, below are some key accountabilities:

Following admittance policies and controlling entry to the venues by taking tickets, scanning tickets, handing out programs, helping patrons locate their seats, managing latecomers, etc.
Helping patrons who have purchased / require accessible seating.
Monitoring patrons during events and responding to any problems and emergency situations.
Helping to ensure a positive and safe environment.
Engaging with and welcoming patrons to performances, handling general questions, and providing information about events and the Banff Centre.
Checking venues after events for possible lost articles and assisting in closing the venue.
Qualifications and Educational Requirements
Superior customer service / experience skills and a positive, enthusiastic attitude.
The flexibility to work different shifts during the daytime, evenings, and weekends.
The desire and ability to work in a team, alongside Box Office, Food and Beverage, Security, Production and Hospitality staff.
The ability to problem-solve and handle patron complaints and concerns in a clear and courteous manner.
Have a working knowledge of First Aid.
Have a thorough working knowledge of all Banff Centre and theatre venue emergency procedures.
Have a thorough understanding of Banff Centre departments and services.
Comfortable using a smartphone for the purpose of scanning tickets
Able to lift up to 25 pounds intermittently.
Able to stand for 1 hour
Cash handling skills.
Special Requirements
Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, casual support staff position, working up to 35 hours per month on an on-call basis.
This position pays $16.64 per hour.
To be considered, you must live in the Bow Valley. This position is not eligible for staff housing.
Application Process
We are accepting applications for the Front of House Usher (Casual) position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.