Banff By Scooter
Banff, AB
From $700 a week - Temporary, Part-time, Seasonal
Banff By Scooter
Banff, AB
From $700 a week
Job details

Pay
From $700 a week
Job type
Part-time
Temporary
Shift and schedule
Weekends as needed
Evenings as needed
Holidays

Location
Banff, AB

Benefits
Pulled from the full job description
Casual dress
Discounted or free food
Flexible schedule
Housing allowance
On-site gym
On-site parking
Paid time off

Full job description
Job Overview:

Company Overview: Banff By Scooter is a premier Vespa scooter rental service located in the heart of Banff, Alberta. We provide an unparalleled experience for tourists and locals alike, offering stylish and efficient Vespa scooters for exploring the breathtaking landscapes of Banff National Park.

Position Overview: We are seeking a Customer Experience Agent to join our dynamic team. As a Customer Experience Agent, you will be the face of Banff By Scooter, ensuring every customer interaction is delightful and memorable. Your primary responsibility will be to provide exceptional service to our clients, assisting them with scooter rentals, answering inquiries, and ensuring a seamless experience from booking to return.

Key Responsibilities:

Greet customers warmly and assist them with rental inquiries and bookings.
Provide detailed information about our fleet of Vespa scooters, rental procedures, and pricing.
Ensure all necessary paperwork and contracts are completed accurately.
Conduct thorough inspections of scooters before rental and upon return.
Educate customers on scooter operation and safety guidelines.
Handle customer concerns and complaints with professionalism and empathy.
Coordinate scooter reservations and manage the rental schedule efficiently.
Uphold cleanliness standards for scooters and the rental office.
Requirements:

Must have a valid driver's license and a clean driving record.
Proven customer service experience, preferably in the hospitality or tourism industry.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to work efficiently in a fast-paced environment.
Flexibility to work weekends, holidays, and evenings as needed.
Passion for delivering outstanding customer experiences.
Preferred Qualifications:

Knowledge of Banff and its attractions is a plus.
Previous experience with scooter or motorcycle rentals.
Multilingual skills (especially French) would be beneficial.
Benefits:

Competitive hourly wage with opportunities for bonuses based on performance.
Employee discounts on Vespa scooter rentals.
Training and development opportunities to enhance skills in customer service and operations.
Fun and supportive work environment in a beautiful location.
Application Instructions: If you are passionate about providing exceptional customer service and exploring the stunning landscapes of Banff, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Banff By Scooter as a Customer Experience Supervisor . We are seeking a dynamic and experienced Customer Service Supervisor to join our customer service team. The ideal candidate will be responsible for overseeing the customer service operations, ensuring excellent service delivery, and maintaining high customer satisfaction levels.

Duties:

- Implement customer service policies and procedures
- Manage daily operations
- Handle escalated customer inquiries
- Analyze customer feedback to improve services

- Ensure a seamless customer experience
- Implement strategies to enhance customer retention and loyalty

Qualifications:
- Proven experience in a customer service role
- Excellent communication and interpersonal abilities
- Proficiency in English
- Ability to be friendly and organized negotiate, and manage rental fleet effectively

If you are an outgoing individual with a passion for delivering exceptional customer service and possess the necessary qualifications, we invite you to apply for this exciting opportunity.

Job Types: Part-time, Seasonal
Contract length: 2 months

Pay: From $700.00 per week

Expected hours: No less than 20 per week

Benefits:

Casual dress
Discounted or free food
Flexible schedule
Housing allowance
On-site gym
On-site parking
Paid time off
Store discount
Supplemental pay types:

Tips
Work Location: In person