SkiBig3 Adventure Hub Retail & Guest Services Associate

Banff, AB
$17.50–$18.50 an hour - Full-time, Seasonal
Job details
No matching job preferences
$17.50–$18.50 an hour
Job type
Shift & schedule
Weekend availability
10 hour shift
Application Details
Cover letter
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the full time position of Adventure Hub Retail & Guest Services Associate to join our team. This is a seasonal position with the possibility of an extension for the 23/24 winter season.

Reporting to the Adventure Hub Managers, the primary goal of this role will be to ensure that guests are attended to in a timely manner for both summer & operations. This person will also demonstrate outstanding customer service, be competent using a variety of software & POS systems and will ensure guest satisfaction is met by greeting guests, offering assistance and providing them with solid product information, whilst complying with health and safety regulations.


Greeting customers and determining their needs
Assisting customers with SkiBig3 and Resort specific products including snow school, lift tickets, season passes and rental equipment.
Assisting customers with our partner passes, Mountain Collective and IKON (winter only)
Supporting customers through strong retail product knowledge
Troubleshooting any issues or concerns with guest’s ski area products or reservation systems.
Accurately processing end of day procedures
Communicate and work effectively with all staff
Provide rental support where necessary
Providing guests with reservation information when necessary
Qualifications & Skills:

Friendly, outgoing, excellent guest service skills
Time management skills, ability to independently manage own time and show initiative
Local knowledge including Banff Lake Louise ski resorts is desirable
Exceptional communication skills and phone manner
Demonstrated computer skills - knowledge of retail operating systems is an asset
Organized, efficient, responsible and mature
Ability to work in a high paced team environment
Ability to troubleshoot guest problems
Proven ability to learn and adapt quickly to changing work environments
Previous retail experience is an asset
Other Requirements:

Candidate must reside in the Bow Valley
Valid working visa/work permit required
Valid Canadian driver's license with a 3-year clean record of insurance is an asset
SkiBig3 has a vibrant, diverse & inclusive, company culture and this role offers competitive wages, retention bonus, excellent benefits, a SkiBig3 season pass and much, much more!

If you possess the above attributes and would like to join our passionate, energetic, Adventure Hub team, please submit your resume, along with a cover letter telling us why you are the perfect candidate for this position.

Job Types: Full-time, Seasonal
Contract length: 6 months

Salary: $17.50-$18.50 per hour

Day range:

Weekend availability
Flexible Language Requirement:

French not required

10 hour shift
Work setting:

Specialty store
Ability to commute/relocate:

Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Secondary School (preferred)

sales: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 2023-07-03