Innvest Hotels o/a Royal Canadian Lodge & Charltons Banff
Banff, AB
$18.72 an hour - Full-time, Permanent
Responded to 75% or more applications in the past 30 days, typically within 4 days.
Job details
No matching job preferences
Salary
$18.72 an hour
Job type
Full-time
Permanent
Shift & schedule
8 hour shift
Night shift
THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

Under the general direction of the Front Office Manager and indirectly the Controller, the night auditor is responsible for balancing the day’s accounts, processing the audit and updating guest histories as well as taking care of our guests’ needs in a professional manner and in accordance with hotel standards.

ACTIVITIES:

The duties and responsibilities for the Guest Service Agent include, but are not limited to the following:

Balance the day:
 Print appropriate reports and compare all revenue centers against the source documents.
 Correct inappropriate entries.
 Recap the food and beverage information into the PMS.
 Process audit and check the reports and balances for accuracy.
 Prepare guest folios for all departing guests.
 Update customer history.
 Ensure backups are done and interfaces are reset properly.

Checking guest in and out:
 Greet guests in a friendly and professional manner.
 Reconfirm the details of guest stay and guest history.
 Provide information of our other services.
 Establish a method of payment.
 Issue keys in keeping with the security procedures.
 Update PMS and file paperwork accordingly.

Job Types: Full-time, Permanent

Salary: $18.72 per hour

Schedule:

8 hour shift
Night shift
Work Location: In person

Expected start date: 2023-06-12