Parks Canada Program Policy Officer II

(Group and Commercial Tours Officer) - Anticipatory
Parks Canada
Banff, AB
$61,341–$66,089 a year

Job details
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$61,341–$66,089 a year
Shift & schedule
Weekend availability
Application Details
Cover letter
Parks Canada - Visitor Experience – Banff Field Unit
Banff (Alberta), Banff National Park of Canada (Alberta)
Term/Acting/Assignment-at-level; Anticipatory - Start date late summer/early fall 2023, approximately 1 year with the possibility of extension.
$61,341 to $66,089 (currently under review)
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Closing date: 27 June 2023 - 23:59, Pacific Time

Who can apply: Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.
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Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** Important Information ***
1. We will only accept on-line applications received via the site.
2. No cover letter required – Respond to questions in the on-line application.
3. This position is located in Banff, Alberta. The work associated with this position is carried out in-person at the Banff Administration office.
4. Living accommodations will not be provided.

When submitting your application to this selection process, you will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

Your job application must clearly demonstrate that you meet all the pre-screening requirements in order to move on to the next step. Please explain how you meet the essential criteria of education and experience using concrete examples. The answers to the pre-screening questions will be the main source of information that the assessment board members will be using to determine whether you have the essential qualifications for education and experience. Your resume must corroborate your answers to the pre-screening questions. The lack of information in the form requested may result in the rejection of your application.

Preference may be given to candidates who self-identify as Indigenous, visible minorities or persons with disabilities, as well as youth facing barriers to employment. As such, we encourage you to self-identify on your resume.

Working under the direction of the Sales and Market Development Officer, this position will provide point of contact and contract administration for group and commercial tour operators. This position coordinates and calculates the entry fees applicable to group and commercial tours based on the gazetted fees and communicates Parks Canada’s directive and business license requirements to
tour operators. It is responsible for the design, fabrication, and distribution of commercial passes, maintains the group and commercial tour operator’s database and coordinates the plan and scope for customer audits. Significant amount of time is dedicated to customer service, responding to inquiries,
liaising with Visitor Experience Operations and Finance teams, preparing agreements, forms, documents, commercial passes, manuals and other materials for a group and commercial tour operators.

Work environment
Imagine working in a mountain national park and living in a vibrant mountain town with easy access to endless outdoor adventures, wild places and abundant wildlife. Picture yourself arriving for work in Banff, AB, as part of the largest visitor experience team in the Parks Canada system. You are helping to shape the future of visitor experience in Canada’s first national park by collaborating with your team and other colleagues.

Come join our amazing team in the Banff National Park and help protect and present Parks Canada places! We offer a generous benefit package, dental and pension plan as well as work life balance so you can enjoy everything the beautiful Canadian Rocky Mountains has to offer.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions or identical positions with various tenures, security levels or linguistic profiles in same or other parts of the country.
Positions to be filled: 1

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A minimum of two (2) years post-secondary education or acceptable combination of education, training, and experience.

Note - proof of education will be required at time of interview.

Degree equivalency



Customer service; developing working relationships with internal and external clients; anticipating and meeting customer needs and responding to information requests;
Resolving complaints while demonstrating tact and professionalism;
Organizing, developing and maintaining programs and records, reference materials, documents, templates and business tools;
Maintaining databases; tracking/monitoring program activities; and preparing activity reports;
The use of Microsoft Outlook, Word and Excel software; database software.
The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements



Parks Canada, its mandate and values and principles;
Banff National Park visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events;
Parks Canada entry regulations, permits and fees.


Provide service excellence to internal and/or external clients;
Analyze and evaluate customer needs to determine suitable products and options;
Plan, organize, maintain accurate records and documents;
Ability to communicate effectively, both orally and in writing;
Ability to perform duties independently, under pressure, changing priorities and with disruptions.


Exercises sound judgment
Takes responsibility
Makes things happen
Strives for excellence
The following may be applied / assessed at a later date (may be needed for the job)

The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

Knowledge of financial, and administrative practices and procedures.
Experience in requesting invoices and communicating with customers to obtain the necessary signatures and complete payments and resolve ongoing issues.


Willing and able to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.
Willing and able to wear a Parks Canada uniform as per the Parks Canada uniform policy.
Must be able to work in-person at the Banff Administration office.
Conditions of employment
Obtain and maintain Reliability Status security clearance including fingerprints.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.