FAIRMONT
 
Banff, AB
Full-time
Job details
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Job type
Full-time
Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description

Spa Reception Agent

First impressions are everything! As a Spa Reception Experience Coordinator with The Fairmont Spa, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in treatment selection and knowledge of the spa will ensure our guests have a lasting memory of their visit.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Greet members and guests and answer telephone inquiries promptly and professionally providing complete details of all spa aspects and channel to appropriate person for assistance
Be knowledgeable about all aspects of treatments, retail products and the facility
Resolve guest concerns to ensure guest satisfaction
Book / Schedule Treatments, give tours of spa, escort guests as required
Ensure smooth operation of reception and control entry into all areas of facility by restricting all unauthorized individuals
Collect payment from clients for all services rendered and retail products
Maintain inventory and stocking of all reception materials
Other duties as assigned

Qualifications

Your experience and skills include:

Minimum of 1 year experience in spa industry or hospitality preferably in a similar position
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills, both written and spoken
Constant standing/walking throughout shift and must be able to lift and carry 20+ lbs
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com.