Banff Sunshine Village Room Attendant

Summer 2023
Sunshine Village Corporation
Banff, AB

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Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?
A ridiculously cool life experience
A plethora of lively staff events all season long
A chance to enjoy the alpine vistas
A summer experience that is outstanding!
And best of all, you can live on the top of the mountain with on-hill accommodation available as needed!
Sunshine’s Room Attendants provide an outstanding guest experience by ensuring hotel rooms and common spaces are clean, in accordance with high quality standards. They assist guests by answering questions and following through on requests to meet guest needs and expectations. Room Attendants work alongside Room Checkers, Housepersons, and under the supervision of the Executive Housekeeping Supervisor and Hotel Manager.

Job Functions
Consistent cleaning and monitoring, including:
Guest Rooms - Dusting, making beds, removing soiled linens/garbage, replenishing towels and amenities, vacuuming, spraying, and wiping floors, cleaning bathrooms, replacing used glassware.
Public Spaces, Common Areas, Bathrooms - cleaning and maintaining, dusting, removing garbage and other items, vacuuming, spraying, wiping areas.
Engaging with and assessing guest needs and expectations, aiding in a courteous manner, answering inquiries about the Resort, hotel services and facilities.
Performing work to a high-quality standard, always aligned with health and safety regulations.
Timely and accurate completion of administrative tasks, incident and deficiencies reporting to supervisory personnel.
Other duties may be requested and assigned from time to time.
Previous housekeeping, cleaning, or relevant experience is preferred, but is not required for the role.
Current first aid and CPR/AED training is preferred.
Excellent time management and organization skills. Time is of the essence in this role – candidates must be able to clean all assigned rooms per shift, and be accountable for remaining both productive, and efficient, while ensuring the highest levels of guest satisfaction.
Being a team player, encouraging positive working relationships and strong interpersonal skills.
Communicate effectively in English, both written and verbally, comfortably to groups, and on a VHF radio.
Prepared to work flexible schedules (weekends, holidays), and in all weather conditions.
Maintain professional conduct when in uniform, on or off-duty (and online).
Effectively provide training, support, and assistance to coworkers.
Attend and actively participate in meetings and training.
Must be neat, punctual, and dependable.
Additional Considerations
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to lift heavy items, walking, standing, crouching, and kneeling for periods of time.
This position is also in a high-altitude environment. An appropriate level of physical fitness is required.
Attendants may at times, be working alone, in the hotel environment.
Some required uniform pieces are provided. Attendants must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions, particularly when moving around on stairs, and outdoors.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.