Banff Centre Housekeeping Supervisor

Banff Centre for Arts and Creativity
Banff, AB

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Housekeeping Supervisor
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nation – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
The Housekeeping and Custodial Department of the Banff Centre is looking for an experienced Supervisor to oversee the cleanliness of rooms in guest residences and public areas throughout the Centre. A positive and encouraging motivator, the Supervisor coaches and evaluates the Room Attendants, Housekeeping Floaters, Building Services Workers and Special Projects in their performance and productivity. The Supervisor is a clear communicator with a proven ability to lead others.

Specific Accountabilities
Reporting to the Executive Housekeeper, below are some key accountabilities:

Organizing and planning the workday for the Room Attendants and Building Services Workers including preparing worksheets and completing required daily housekeeping reports
Training new employees and providing continuous feedback, coaching, and performance management of existing employees
Supervising the work of Housekeeping and Custodial Department staff and assisting with cleaning when required
Inspecting guest rooms and public areas of selected buildings
Acting as a liaison between the Housekeeping office and other departments, responding to guest/client questions
Coordinating and following-up on maintenance work with the Physical Facilities Department
Performing inventory control of linens and cleaning supplies
Qualifications and Educational Requirements
Two years' experience working as a room attendant or custodian and an excellent practical knowledge of general cleaning
Proven previous experience leading a team of people
Physically fit and capable of lifting and carrying up to fifty pounds
Comfortable working with Microsoft Word, Excel, and Outlook; Visual One hotel software experience is an asset
Can relate politely and courteously to all customers
Available to work weekends
Employment Terms & Benefits
In accordance with the terms of employment governing Management/PSP employees, this is a permanent, full time position, subject to a 6 month probationary period working 40 hours per week.
The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan.
Benefits of working at Banff Centre are:
Staff housing options (based on availability)
Professional Development
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate – first month free for new staff!
Application Process
We are currently accepting applications for the Housekeeping Supervisor position until a suitable candidate is found.
Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Thank you for your interest in working at Banff Centre for Arts and Creativity.

Commitment to Diversity

Banff Centre for Arts and Creativity is committed to creating an equitable, diverse, and inclusive campus for students, faculty, staff and visitors. Guided by our values, Banff Centre is rooted in Alberta with provincial, national and global impact. Our strength arises from inclusion; the diversity of people, ideas, perspectives, and cultural backgrounds in our work and team. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression to apply.

FOIP Statement

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained and when disposed of it is done so in a secure matter.