The Rimrock Resort Hotel Banff, AB Full-time Job details Job type Full-time Full Job Description We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development. Scope Provide courteous and memorable service to guests while making tea and coffee beverages in an often fast-paced environment. Duties and Responsibilities Be knowledgeable of the ingredients and preparation of common tea and coffee-based drink recipes. Be knowledgeable of the ingredients in pastries, pre-made sandwiches, and salads for sale. Prepare tea and coffee-based drinks and serve pre-made foods. Operate cash register and know procedures for accepting all types of payment. Ensure the Café and retail area is always clean, organized, and fully stocked with food and retail items. Provide guests with help concerning the retail section of the Café. Maintain a balanced float. Be knowledgeable of the Hotel’s facilities and the surrounding area of Banff National Park. Follow Health & Safety rules set by the Hotel. Physical Demands Constant standing and walking Frequent lifting and carrying up to 11 pounds / 5 kg Occasional lifting and carrying up to 22 pounds / 10 kg Requires operation of an espresso machine and small kitchen appliances Occasional bending, kneeling, or crouching Qualifications Completion of Grade 12 or equivalent Alberta ProServe certification Customer-service oriented Previous customer service experience with café experience an asset Excellent English communication skills Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies. You can learn more about what to expect as a Rimrock employee here.
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