The Rimrock Resort Hotel
 
Banff, AB
Full-time

Job details
Job type
Full-time
Full Job Description
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

Bellhops are responsible for creating an iconic guest experience with helpful and welcoming service while acting as the first and last impression for our guests. All Bellhops are expected to know resort amenities and positively interact with guests at every opportunity.

Duties & Responsibilities

Greet guests upon arrival and open doors
Provide directions for parking control in-coming and out-going traffic
Valet park cars and retrieve cars as per request, with diligence and care
Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice
Assist guests in arranging for transportation services
Store luggage for guests and correctly identify stored bags
Assist guests with transporting luggage or bring baggage up to guests rooms and retrieve them when requested
Deliver housekeeping items and packages to guest rooms or respective departments
Take and retrieve luggage carts as required
Provide information regarding the Hotel, its layout, and services
Provide information on Banff, Banff National Park, and local activities and dining options
Physical Demands

Requires significant walking and standing
Frequent lifting and carrying up to 50 pounds / 22 kg
Occasional lifting up to 100 pounds / 45 kg
Frequently working outside in cold or hot weather for extended periods of time
Qualifications

Able to meet the physical demands of the position
Must have a valid class 5 Alberta driver's license and clean driver's abstract
Must be available to work flexible hours including overnight shifts on rotation
Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
Customer-service oriented
Excellent communication skills
Demonstrates a professional, friendly personality in person and over the phone
Organized, with a great eye for detail
Capable of managing multiple tasks at once while maintaining high quality work
Computer literate with working knowledge of MS Word and Outlook
Previous guest services or bell desk experience preferred
Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

You can learn more about what to expect as a Rimrock employee here.