Fairmont Banff Springs Front Desk Concierge Supervisor

Relocation to Banff, AB
Fairmont Banff Springs
 Banff, AB
$22.76–$24.80 an hour - Full-time, Permanent

Job details
$22.76–$24.80 an hour
Job type
Pulled from the full job description
Company pension
Dental care
Discounted or free food
Employee assistance program
On-site gym
On-site parking
Full Job Description
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, you will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE as a Fairmont Gold Supervisor.


Fairmont Gold at Fairmont Banff Springs is a “hotel within a hotel”. With 111 newly renovated guest rooms and a 3000 sq. foot lounge, Fairmont Gold offers the highest level of guest service.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

Rate of Pay: Starting at $22.76 per hour. Full rate after one year is $24.80 per hour.

What is in it for you:

Subsidized staff accommodation provided on-site for full time status
Duty meal in our newly renovated staff cafeteria
Employee Travel Program
Competitive extended benefits package including medical, vision and dental for full time permanent status
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/fitness centre/spa/golf
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:

Provide excellence in guest service and act as liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt, and courteous manner with the ability to think “outside the box”
Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
Must be available for shift work including weekends, mornings, and evenings.
Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Develop and maintain standards for the department, while adhering to Fairmont's core standards
Ensure a safe environment for our guests and colleagues by adhering to the hotel's Health and Safety policies
Vital part of the hotel's Emergency Procedures
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Accountability, Excellence and positive employee relations
Other duties as assigned
Your experience and skills include:

Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
Ability to work well under pressure in a fast paced environment
Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
Strong interpersonal and problem solving abilities
Graduate of Hotel Management or Hospitality program an asset
Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
Excellent written and verbal skills with a high attention to detail required
Solutions-orientated, strong interpersonal skills and problem solving techniques
Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
Constant sitting, standing and walking throughout shift
On occasion must be physically able to lift guest luggage and assist to guest room
Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
Your team and working environment:

Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com

Job Types: Full-time, Permanent

Salary: $22.76-$24.80 per hour

Additional pay:

Overtime pay

Company pension
Dental care
Discounted or free food
Employee assistance program
On-site gym
On-site parking
Paid time off
Vision care
Wellness program

8 hour shift
Weekend availability
Expected start date: 2022-06-21