Banff Park Lodge Banff, AB $43,000–$45,000 a year - Full-time, Permanent Job details Salary $43,000–$45,000 a year Job type Full-time Permanent Benefits Pulled from the full job description Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance Full Job Description AHLA's Employer of Choice, 9 years running. We are currently seeking a full-time, permanent Assistant Front Office Manager at Banff Park Lodge, required to work day shifts, evening shifts, weekends, and holidays. The wage will be negotiated based on experience, for 40 hours per week. This position is available immediately. Duties include (but are not limited to): · Assisting and overseeing the day-to-day operation of the Front Office with a strong focus on maintaining a high level of guest services, room sales and overall profitability. · Handling of guest comments and concerns, ensuring all guest needs are met. · To show leadership to the Front Desk staff on duty, overseeing the coaching, developing and performance management of our Front Desk Supervisor and Front Desk Agents. · Organize regular Front Office meetings to provide important updates to the team. · Efficient scheduling of all Front Office staff, adding schedule to payroll system, approving staff timecards. · Responsible for billing and reconciling of guest ledger and city ledger accounts. · Support fully inclusive environment through team activities to improve teamwork. · To ensure the well-being and safety of our guests, coworkers, contractors, etc. on property. · Being familiar with emergency procedures to effectively deal with an emergency/crisis’s situations at the hotel. · Adhere to our hotel policies and standards. · Contribute to maximizing room sold and revenues by monitoring last minute competitor’s rates and making rate and restriction adjustments as necessary. · Gaining knowledge of Oracle PMS and other tools required for the operation of the hotel. · Championing adoption of technology and staff engagement with available tools including, but not limited to: Revinate, TripTease, Canary, Nor1, Flexipass, and others. · To communicate and aid other departments like the Bow View Lodge & Peaks Hotel & Suites, Housekeeping, Reservations, etc. as needed. Ideal Candidate: · Minimum 1-2 years’ previous hotel front desk or reservation experience required. · Previous supervisory experience is required. · Previous manager experience is an asset. · Is a capable multi-tasker with a keen attention to detail. · Has a professional, yet friendly, personality and demeanor in person and over the telephone. · Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests. · Has experience working with Microsoft Office. Employee Incentives: · Staff accommodation (pending availability); daily rent starting from $6.50 - $17.00 per day · Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge. · Health benefits available after 3 months of employment including life insurance, dental, medical and drug coverage. · Staff Cafeteria on site offering free duty meals. · Ski Pass subsidy available, receive a return of up to $350; payroll deduction available. · Payroll deduction available for a local gym membership. · Living in beautiful Banff National Park! Job Types: Full-time, Permanent Salary: $43,000.00-$45,000.00 per year Additional pay: Bonus pay Benefits: Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking Vision care Schedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Weekend availability Application question(s): When is your available start date? How long do you plan to work with us? Experience: Front Office: 1 year (required) Customer Service: 1 year (required)
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