Banff Park Lodge Assistant Front Office Manager

Banff Park Lodge
Banff, AB
$43,000–$45,000 a year - Full-time, Permanent

Job details
$43,000–$45,000 a year
Job type
Pulled from the full job description
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
Full Job Description
AHLA's Employer of Choice, 9 years running.

We are currently seeking a full-time, permanent Assistant Front Office Manager at Banff Park Lodge, required to work day shifts, evening shifts, weekends, and holidays. The wage will be negotiated based on experience, for 40 hours per week. This position is available immediately.

Duties include (but are not limited to):

· Assisting and overseeing the day-to-day operation of the Front Office with a strong focus on maintaining a high level of guest services, room sales and overall profitability.

· Handling of guest comments and concerns, ensuring all guest needs are met.

· To show leadership to the Front Desk staff on duty, overseeing the coaching, developing and performance management of our Front Desk Supervisor and Front Desk Agents.

· Organize regular Front Office meetings to provide important updates to the team.

· Efficient scheduling of all Front Office staff, adding schedule to payroll system, approving staff timecards.

· Responsible for billing and reconciling of guest ledger and city ledger accounts.

· Support fully inclusive environment through team activities to improve teamwork.

· To ensure the well-being and safety of our guests, coworkers, contractors, etc. on property.

· Being familiar with emergency procedures to effectively deal with an emergency/crisis’s situations at the hotel.

· Adhere to our hotel policies and standards.

· Contribute to maximizing room sold and revenues by monitoring last minute competitor’s rates and making rate and restriction adjustments as necessary.

· Gaining knowledge of Oracle PMS and other tools required for the operation of the hotel.

· Championing adoption of technology and staff engagement with available tools including, but not limited to: Revinate, TripTease, Canary, Nor1, Flexipass, and others.

· To communicate and aid other departments like the Bow View Lodge & Peaks Hotel & Suites, Housekeeping, Reservations, etc. as needed.

Ideal Candidate:

· Minimum 1-2 years’ previous hotel front desk or reservation experience required.

· Previous supervisory experience is required.

· Previous manager experience is an asset.

· Is a capable multi-tasker with a keen attention to detail.

· Has a professional, yet friendly, personality and demeanor in person and over the telephone.

· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests.

· Has experience working with Microsoft Office.

Employee Incentives:

· Staff accommodation (pending availability); daily rent starting from $6.50 - $17.00 per day

· Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.

· Health benefits available after 3 months of employment including life insurance, dental, medical and drug coverage.

· Staff Cafeteria on site offering free duty meals.

· Ski Pass subsidy available, receive a return of up to $350; payroll deduction available.

· Payroll deduction available for a local gym membership.

· Living in beautiful Banff National Park!

Job Types: Full-time, Permanent

Salary: $43,000.00-$45,000.00 per year

Additional pay:

Bonus pay

Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care

8 hour shift
Day shift
Evening shift
Monday to Friday
Weekend availability
Application question(s):

When is your available start date?
How long do you plan to work with us?

Front Office: 1 year (required)
Customer Service: 1 year (required)