Banff Gondola Guest Experience Agent

Banff Jasper Collection by Pursuit
Banff, AB
$16 an hour - Full-time, Seasonal

Job details
$16 an hour
Job type
Full Job Description
Starting wage is $16 per hour
What will be your daily pursuit?:
Welcome all Gondola guests at both the lower and upper terminals.
What perks can you expect?:
Work in a dynamic, culturally diverse team from around the globe
Work experience in an iconic, unforgettable, and inspiring location
Free access to Pursuit attractions for staff and family, send a friend at half the price!
Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
A safe work environment with structured COVID procedures and vaccination policies
The chance to work in an inclusive culture and make life-long friends
Access to subsidized mental health and wellness resources
Opportunities for career growth or future work at other Pursuit locations
Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?:
Welcomes all Banff Gondola guests both at the Lower and Upper Terminal
Assists with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
Uses a computerized ticketing system to issue and process guest tickets
Handles cash and credit transactions
Validates tickets prior to boarding
Helps with the management of traffic flow throughout the lower and upper terminal buildings
Provides value-added guest experience piece to visitors of the Banff Gondola
Solicits guest feedback
Becomes knowledgeable and answers questions regarding the Gondola offerings and Pursuit offerings
Learns to answer questions on topics related to the surrounding area, wildlife and local human history
Participates in programs and/or assist guest speakers during special programs or events
Adheres to the company values:
Acknowledges that safety of both staff and guests is paramount to creating a positive experience for both (Safety first)
Honors place by maintaining cleanliness of the areas, ensuring wildlife is not approached or fed, showing respect to colleagues (Honour place)
Anticipates our guest needs by asking them if they require assistance, directing them to restrooms, restaurants, outside and inside areas and attractions, giving them a brief idea of the offerings and setting their expectations as well as taking their pictures
Brings their best to work every day by being engaged and positive
Assists in Health and Safety and Green Team initiatives
Ensures a memorable Guest Experience
What skills and experience do you need for this job?:
A high level of customer service and experience in guest services, or similar
Attention to detail and good communication and listening skills with local and international guests and staff
Passion for making a difference for each guest
Friendly personality and cooperative nature
Ability to reason and react with quick, thoughtful judgement, while remaining calm under pressure
Fluent in English, both written and spoken
Second language skills highly advantageous
Initiative to walk up to guests and engage with them
Strong communication skills towards customers and supervisors
Autonomy to work unsupervised, report observations to supervisors
Creativity and willingness to improve guest experience
Solid knowledge of the products and services available in Banff and its surroundings
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Work in a fast-paced environment and overcome guest objections
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
Capable of performing demanding physical/manual duties as required
Meet Pursuit's grooming standards
First Aid certification are an asset
To honor our commitment to be “Always Honest” all employees must consent to a criminal record check
What will your work environment be like?:
Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
Independent. You’ll spend your days in and around national parks.
Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required
This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.