Banff Park Lodge Concierge Guest Services

Banff, AB
$15 - $16 an hour - Full-time, Permanent

Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here visitors can experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties: The Bow View Lodge and Peaks Hotel & Suites.

Banff Park Lodge Collection of Hotels are currently seeking one full-time, permanent Guest Services Attendant, required to workday shifts, evening shifts, weekends and holidays. The wage will be negotiated based on experience for 30-40 hours per week.

We are looking for an excellent team player to join our Front Office team.

As a Guest Service agent/Concierge, you will be an important member of the Front Office team that creates a warm arrival experience for the guests while exceeding their expectations. You will act as a guide to help guests rediscover the beauty of the Canadian Rockies through the endless list of activities. You will be responding to guest’s requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. You will always ensure that an up-to-date selection of booklets, guides, maps and brochures of local attractions are available. You will provide personal recommendations and make reservations for dining options. You will also arrange taxis and the bookings of travel, entertainment and tour arrangements for the guests. You will be assisting guests to book tours and excursions and so much more. Apart from your regular duties, you will support the Front Desk team in the lobby and ensure that the lobby is well taken care of and kept clean.

Duties include (but are not limited to):

· Help coordinate and execute guest requests and help make their experience memorable

· Provide outstanding personalized service that meets and exceeds guest expectations

· Connect with guests face-to-face to provide an outstanding level of guest service

· Understand the guest’s needs and provide them with personalized, thoughtful solutions by suggesting activities, facilities and amenities available in Banff National Park

· Build an extensive knowledge of the surrounding area. Including local area, shops, attractions, transportation options

· Work collaboratively with other Lodge staff as needed

· Warmly greet and welcome guests on the driveway and in the lobby

· Control in-coming and out-going traffic

· Bring baggage up to guest rooms and retrieve them when requested

· Deliver packages to guest rooms or respective departments

· Take and retrieve luggage carts as required

· Park cars and retrieve cars as per request with diligence and care

· Work scheduled overnight shifts as required

· Being knowledgeable of the Hotel, all its outlets, its layout and services

· Ensure driveway and entrance are clean and clear of garbage, dirt, snow and ice

· Assist with Front Desk duties such as check-in, check-outs, making guest keys, etc.

· Coordinate amenity orders and maintain inventories Assists with guest arrivals/departures

· Maintain clean and safe working environment

· Be completely familiar with Hotel Fire and Safety Regulations and Emergency Procedures

Ideal Candidate:

· Must be legally eligible to work in Canada

· Reliable and can commit to at least 12 months of employment

· Has 1-to-2-year previous hotel experience at the front desk, bellman, concierge, reservations or related experience.

· Is a capable multi-tasker with keen attention to detail

· Has a professional, yet friendly, personality and demeanour in person and over the telephone

· Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests

· Frequent lifting and/or carrying up to 50lbs

· Must have a valid class 5 Alberta driver’s license& clean abstract

Employee Incentives:

Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day
Three salary increases during first year of employment; term bonus and summer bonus available
Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge
Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage
Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7
Ski Pass subsidy available, receive a return of up to $350; payroll deduction available
Education reimbursement for English as a Second Language Course
Payroll deduction available for a local gym membership
Uniforms supplied and free cleaning available
Living in beautiful Banff National Park!
· Job Types: Full-time, Permanent

· Salary: $15.00-$16.00 per hour

Job Types: Full-time, Permanent

Salary: $15.00-$16.00 per hour

Additional pay:

Bonus pay
Overtime pay

Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care

Application question(s):

When is your available start date?
Do you have an Alberta Driver's License or equivalent?
How long do you plan to stay in Banff?
How much Front Desk Experience do you have?
Work remotely: