SkiBig3
Banff, AB

Job details
Seasonal
2 hours ago
Benefits
Casual dress
Company events
Skills
Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Logistics
Sales administration
Administrative experience
Communication skills
Time management
Full job description
SkiBig3 is about connecting and sharing all the pieces of a truly Canadian experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do. SkiBig3 is proud to be enrolled in the Bow Valley Workplace Inclusion Charter, with a commitment to maintain a welcoming, inclusive and diverse workplace culture.

SkiBig3 is currently recruiting for a Seasonal Business Development Coordinator to join our team from September 2026 through April 15, 2027.

Reporting primarily to the Director of Business Development, the Business Development Coordinator supports SkiBig3's travel trade, partner sales, and group business operations. This position plays a key role in maintaining partner programs, managing sales administration, coordinating group logistics, and ensuring a seamless experience for tour operators, travel partners, and group customers. The role also provides reservations support as required, helping deliver exceptional guest experiences from inquiry through arrival.

Organizational Relationships:

SkiBig3 Departments, Banff Sunshine Village, Lake Louise Ski Resort, Mt. Norquay, third-party tour operators, hotels, activity providers, local businesses, group leaders, and travel trade partners.

Duties & Responsibilities Include:

Manage and coordinate the partner email inbox, ensuring timely responses and routing inquiries appropriately.
Act as a primary point of contact for tour operators and industry partners regarding bookings, logistics, amendments, and cancellations.
Load and maintain seasonal rates, promotions, and booking programs within internal systems.
Generate, distribute, and track contracts for tour operators, hotels, and local business partners.
Administer SkiBig3 partner programs including Local Business Pass, OTC Lift Tickets, and Pass Perks.
Coordinate partner onboarding, communications, enrollment, fulfillment, and reporting.
Monitor partner participation and proactively support engagement throughout the season.
Maintain upcoming group reports and distribute regular forecasts and operational updates to resort partners.
Coordinate group logistics including rental reporting, resort communications, confirmations, and arrival preparation.
Administer familiarization (FAM) trips and school groups, ensuring lift tickets, rentals, lessons, and related services are organized and delivered accurately.
Attend and support group welcome events and partner functions as required.
Provide reservations support through phone, email, and live chat channels.
Create and book custom ski vacation packages including accommodation, lift tickets, rentals, Snow School lessons, airport transportation, activities, and season passes.
Assist guests in selecting products and services that best suit their vacation needs.
Resolve guest and partner concerns professionally and efficiently.
Support the Reservations, Operations, and Guest Experience teams as needed.
Maintain accurate records, reporting, and documentation across all assigned programs and initiatives.
Skills & Experience Required:

Organized, efficient, responsible, and highly detail-oriented.
Excellent written and verbal communication skills.
Previous administrative or coordination experience required.
Strong customer service and relationship-building abilities.
Previous experience in tourism, hospitality, reservations, sales, or travel trade environments is considered an asset.
Experience in a resort-based reservations or call-center environment is an asset.
Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
Proficiency with Microsoft Outlook, Word, and Excel.
Experience with Inntopia or other reservation systems is considered an asset.
Ability to work independently while maintaining strong collaboration with team members.
Proven ability to learn quickly and adapt to changing priorities and business needs.
Professional phone manner and a positive, service-focused attitude.
Comfortable working flexible hours, including occasional evenings and weekends during peak group arrival periods.
Other Requirements:

Legally entitled to work in Canada.
Must reside in the Bow Valley.
Diversity – equity – inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day.

We're working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to enquire.

If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter to employment@skibig3.com and tell us why.

We thank all applicants; only those selected for an interview will be contacted.

Pay: $19.50 per hour

Benefits:

Casual dress
Company events
Application question(s):

Are you legally authorized to work in Canada?
Will you require sponsorship, now or in the future, to continue working in Canada?

What is your earliest available start date?
Work Location: In person