Banff Caribou Properties Ltd.
1000-600 Banff Ave, Banff, AB
Permanent, Full-time
 
Job details
Job type
Permanent
Full-time

Location
1000-600 Banff Ave, Banff, AB

Benefits
Pulled from the full job description
Disability insurance
Life insurance

Full job description
Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations.
Join us and be part of a culture that values connection, adventure, and excellence.

As Front Office Manager, you’ll lead the front desk team to ensure smooth, efficient daily operations. Working closely with the General Manager and department heads, you’ll help drive budget and sales goals while ensuring every guest enjoys an outstanding experience during their stay.

Key Responsibilities:
Motivate, train, and lead the front desk team—delivering consistently excellent guest service
Manage departmental budgets, staffing, and resources to meet revenue goals
Oversee room inventory and availability for hotel bookings
Prepare schedules, reports, and admin tasks accurately and on time
Support recruitment and onboarding in partnership with HR
Maintain high service standards for both guests and internal teams
Monitor and verify financial transactions to ensure accuracy and compliance
Resolve guest concerns promptly and professionally
Work closely with other departments to deliver seamless guest experiences
Ensure guest areas—indoors and outdoors—are clean, safe, and well-maintained
Follow all health and safety policies and report hazards or injuries immediately
Promote a safe, inclusive, and positive workplace—leading by example
Take on additional duties as needed to support guest and business needs
Skills and Experience:
At least 12 months of supervisory experience within our front desk teams or a similar role.
Strong written and verbal communication skills in English, with solid numerical ability
Proven ability to organize, prioritize, and manage workload in a fast-paced environment
Experience coaching, mentoring, and motivating colleagues—ideally within BCP
Proficient in Microsoft Office (Word, Excel, Outlook)
Excellent conflict resolution, negotiation, and problem-solving skills
Familiarity with our company culture and a strong commitment to exceptional guest service
It’s a fantastic opportunity for team members looking to grow their leadership skills and take the next step in their career. At Banff Caribou Properties, we’re committed to professional development and always recognize those who go above and beyond.

This role isn’t just a temporary placeholder—it’s a chance to shine, make an impact, and potentially carve out a long-term place within our organization. If you’re ready to take the next step in your journey with BCP, we’d love to hear from you!

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:

Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
Opportunity to invest in our Employee Share Ownership Program.
Eligibility for the employee home loan program.
Food and beverage discounts at all BLC restaurants and cafes.
Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Participation in Leadership Days for ongoing professional development.
Experience our hotels firsthand through our Complimentary Hotel Stays Program.
A complete list of employee benefits are listed here.
If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
Please note: Only candidates selected for further consideration will be contacted.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups.

If you require assistance with the application process or need accommodations, please reach out to us at careers@banfflodgingco.com or 403-760-8521.