Dispatcher Banff AB Sunshine Village

Winter 2025/26
Sunshine Village Corporation
Banff, AB
Full-time


Job details
Job type
Full-time

Location
Banff, AB

Full job description
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description
The Dispatch role is focused on primary responsibilities in two areas - maintaining an efficient and professional communications system at the Ski Area and facilitating administrative functions for the Mountain Operations departments. Dispatchers report to the Senior Supervisor of Public Safety and the Mountain Operations Manager working closely with Lift and Gondola Operations and Maintenance and Mountain Operations Departments.
Essential Functions
Maintaining a central communications system.
Recording an accurate daily log of all communications via the computer console.
Initiating emergency procedures via information gleaned from radio, phone, or direct public input.
Monitoring and documenting radio communications on-mountain for 2 of 3 mountain duplex radio channels.
Answering multiple phone lines, including the priority emergency lines.
Collecting and disseminating important information via intranet to several locations, social media updates and other communications.
Recording non-urgent information during busy periods, taking accurate messages for follow up.
Maintaining training documentation for the Mountain Operations departments.
Uploading first day training, recurrent annual and new hire snowmobile training documents, equipment checks, ski competency documents, license abstracts, first aid and CPR, off road vehicle use, etc.
Ensuring required training program documentation has been administered, tracked, and recorded and assisting HR with any deficiencies.
Working alongside all department Supervisors to aid when time permits.
Administrative and Reporting Responsibilities
Completing data entry, filing, purchase orders, photocopying, patient outreach and OHS incident recording of staff incidents.
Engaging the Mountain Operations staff: sharing relevant information in a timely manner, celebrating successes and milestones reached of the operation, encouraging interdepartmental introductions and information exchange.
Timely and accurate incident reporting to appropriate departments and personnel, assisting Mountain Operations departments and all on-mountain staff with incident reporting process, and forwarding relevant information.
The Dispatcher acts as a mentor for part-time Dispatchers, and other staff members working as temporary dispatchers, ensuring seamless service and communication.
Other duties may be requested and assigned from time to time.
Experience/Requirements
Proven strong verbal and written communication skills. Able to communicate effectively in English.
Able to commit to the entire operational season, due to a large learning curve.
Proven ability to work under pressure, stay on task, and remain calm during high stress situations.
Previous ski area experience or knowledge of Sunshine Village, customer service experience an asset.
Knowledge and prior use of 2-way radios is an asset.
Must have comprehensive knowledge of Microsoft office (Excel, SharePoint, Word, etc.).
Exceptional personal work ethic, and professional pride in your workplace.
Strong organization, multitasking, prioritizing, and decision-making abilities.
Familiar with the ski area, its operational boundary and those who are granted access and passage thru.
Maintaining a pleasant, friendly demeanor when interacting with staff, guests, contractors.
Receptive of potential safety hazards and able to rectify them.
Able to work efficiently, safely, and independently without direct supervision.
Obeys all Sunshine Village Corporate Policy and enforces Mountain Operations protocols that is within the limits of authority of the position.
Comfortable travelling on oversnow vehicles in a variety of challenging winter environments.
Additional Considerations
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This role is in an indoor environment, but outdoor travel on-mountain occurs. Weather conditions vary greatly and can be extreme. Appropriate outerwear and footwear are required.
Dispatchers deal with sensitive, confidential information and are expected to adhere to high standards of professionalism and confidentiality.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, HR Policy Manual, and the Alberta Employment Standards Code.

The Perks:
FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at ski resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
Career – Recognition programs & career development opportunities
Wellness – Discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses
And much, much more!
Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

Popular in Canada's National Parks



Banff is a town located within Banff National Park in Alberta, Canada, known for its stunning mountain scenery and outdoor recreational opportunities. If you're considering working in Banff, here are a few things to keep in mind:

Banff, Alberta's Tourism Employment Industry

Banff heavily relies on tourism, and many job opportunities are linked to the hospitality and service sectors. Hotels, restaurants, shops, and outdoor activity providers often hire seasonal staff, especially during peak tourist seasons.

Banff Alberta's Seasonal Employment

Many positions in Banff are seasonal, with higher demand during the summer and winter months when tourists visit for outdoor activities, skiing, and sightseeing.

Banff National Park's Employmment Accommodations

The town is relatively small, and housing can be competitive. It's a good idea to secure accommodation before arriving, especially during peak seasons.

Canadian Work Permits

If you're not a Canadian citizen or permanent resident, you may need a work permit to legally work in Banff. Ensure you have the necessary documentation before seeking employment.

Banff, Alberta's Outdoor Lifestyle

Banff is a haven for outdoor enthusiasts. If you enjoy activities such as hiking, skiing, or mountain biking, you'll find plenty of opportunities to indulge in your favorite pastimes.

Jobs in the Community of Banff, Alberta

The town has a close-knit community, and living in Banff offers a unique experience. If you enjoy a small-town atmosphere and connecting with like-minded individuals, it can be a rewarding place to live and work.

Transportation in and Around Banff, Alberta

Banff is well-connected by road, and public transportation options are available. However, having a vehicle might be convenient, especially if you plan to explore the surrounding areas.

Before making any decisions, research specific Banff job opportunities, seasonal Tourism trends, and accommodation options. The lifestyle and activities that Banff offers are terrific, but considering all employment and lifestyle changes will ensure it aligns with your job preferences and interests.



Job Opportunities in Banff National Park


1. Parks Canada Jobs

  • Park Wardens - Law enforcement, wildlife protection, and visitor safety.
  • Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
  • Visitor Services Attendants - Work at visitor centers, providing information.
  • Conservation Officers & Ecologists - Protect and manage the park's environment.
  • Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

2. Hospitality & Tourism Jobs

  • Banff Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
  • Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
  • Tour Guides - Leading sightseeing, historical, or adventure tours.
  • Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

3. Outdoor Adventure & Recreation Jobs

  • Rafting & Kayaking Guides - Leading groups on rivers.
  • Ski Resort Staff - Ski instructors, lift operators, and patrol.
  • Hiking & Backcountry Guides - Leading hiking and backcountry trips.
  • Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
  • Equipment Rental Staff - Assisting visitors with gear and rentals.

4. Transportation & Support Services

  • Banff Shuttle & Tour Bus Drivers - Driving visitors between attractions.
  • Equipment Technicians & Mechanics - Maintaining rental equipment.
  • Parking & Traffic Control Staff - Managing visitor areas.

5. Research & Education

  • Banff Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
  • Research Assistants - Assisting in environmental studies.
  • Environmental Educators - Teaching conservation programs.

6. Volunteer & Seasonal Jobs

  • Banff Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
  • Event Coordinators - Working at events and festivals.
  • Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.