AccorHotel
 
Banff, AB
Full-time
AccorHotel
Banff, AB
Job details

Job type
Full-time

Location
Banff, AB

Full job description
Company Description

At The Rimrock, it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities


Job Description

To supervise the day-to-day operations of the Primrose Restaurant.

Duties and Responsibilities

Ensure all staff on the floor are meeting and exceeding Rimrock standards of guest satisfaction and service
Provide leadership, problem solving and decision making in all areas
Provide ongoing training, motivating, and monitoring of staff
Handle guest requests and complaints and authorize compensation when necessary
Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks etc.
Perform office duties such as scheduling, monthly inventory and pass-on
Assist in ordering product
Conduct employee performance reviews
Provide discipline when necessary and complete required documentation
Adhere to and enforce organizational policies and procedures
Achieve and/or exceed sales projections
Actively contribute to a positive and motivating workplace

Qualifications
Completion of Grade 12 or equivalent
Post-secondary education in Hospitality/Tourism is an asset
Alberta ProServe Certification
Previous experience working in restaurant front-of-house operations
Knowledgeable in a variety of liquor and wines
1-2 years of supervisory experience
Strong communication and interpersonal skills
Comfortable using Microsoft Word, Excel, and Outlook
Ability to remain composed while working in a fast-paced environment

Additional Information

Job Perks & Benefits:

Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa and Golf Memberships
Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.