Winter 2024/25
Sunshine Village Corporation
 
Banff, AB
Full-time
Sunshine Village Corporation
Banff, AB

Job details

Job type
Full-time
Shift and schedule
Weekends as needed
Holidays

Location
Banff, AB

Full job description
Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?
The Rental and Service Tech Supervisor is a front-line employee who oversees the operation of both rental shops and provides leadership to the Rental Team. The Supervisor is responsible for all day-to-day operations of both rental shops to ensure outstanding guest experience. During busy times the Supervisor may "float" around the operations to support line-staff, reassign staff to busier areas of the shop if required. The Supervisor oversees the Service Tech Team to ensure the fleet is properly maintained and that guests requiring service are properly taken care of.

Key Responsibilities:
Hire, train and supervise the Rentals and Tech Shop Staff, and supervise day-to-day operations in both rental locations.
Be actively involved in all daily tasks to help lead the team by example.
Assisting guests with their equipment needs, issuing equipment, setting bindings and taking returns.
Prepare for, conduct and document morning meetings.
Ensure locations are properly staffed every day and open during operating hours.
Set a high standard for all interactions with guests and fellow staff. Help avoid or diffuse difficult situations.
Take responsibility for staff performance management: Performance appraisals, disciplinary actions, coaching sessions, written warnings, and terminations.
Be responsible for accurate and daily cash collecting and reporting.
Help control and maintain the rentals inventory including equipment, parts and consumables.
Prepare and submit purchase orders and material requests
Carry out administrative tasks, ensure filing and office/shop cleaning is done to a high standard.
Ensure that all equipment is maintained and regularly rotated in its racks including skis, boards and boots.
Requirements:
Proven experience as an effective leader managing a team of 20-30 staff.
Exceptional customer service and communication skills.
High level of competence in money handling, record keeping and inventory control.
Hands-on experience in ski tuning and repair. Preference for candidates familiar with Wintersteiger and Speedtronic machines
Certified technician on the major brands of ski and snowboard bindings.
High level of emotional maturity to manage a dynamic team of young seasonal workers.
You have computer skills, including proficiency with the Microsoft Office suite of products and Windows is an asset.
Administrative level experience with Sports Rental or similar equipment rental software.
Working on a flexible schedule that includes weekends and holidays will be expected.
The Perks:
FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at ski resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
Career – Recognition programs & career development opportunities
Wellness – Discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses
And much, much more!
Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.