SkiBig3 215 Banff Avenue, Banff, AB $18.50 an hour - Temporary, Seasonal, Full-time SkiBig3 215 Banff Avenue, Banff, AB $18.50 an hour Job details Pay $18.50 an hour Job type Full-time Temporary Shift and schedule 8 hour shift Weekends as needed Location 215 Banff Avenue, Banff, AB Benefits Pulled from the full job description Dental care Extended health care On-site parking Store discount Full job description SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique and rare. Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do. SkiBig3 is currently recruiting for the full-time position of Reservations Agent to join our team for the 24/25 winter season. Summary Description: Reporting to the Reservations leads, the primary focus of this role is to generate sales through the booking of ski vacation packages. The person in this role will be part of the Reservations team in our head office in downtown Banff, using their knowledge and experience to put together ski packages, answering queries, making recommendations concerning SkiBig3 season passes, resorts, products, and vacations in the beautiful Bow Valley. Full training will be provided so that team members can be confident in giving our guests the best possible experience. The person in this role will connect with other SkiBig3 departments and resorts, (Banff Sunshine/Lake Louise Ski Resort/Mt Norquay), as well as Bow Valley and Banff Lake Louise Tourism (BLLT) members consisting of hotel, activity, and experience providers. Duties & Responsibilities Include: Responding to customer inquiries via phone, email, and live chat Generating quotes in reservations booking system for individual ski vacation packages including lodging, lift tickets, ski rental, snow school, airport transfers, and non-skiing activities as well as season passes Consulting with guests and tailoring custom packages to suit needs, whilst managing guest expectations Ability to convert quotes into confirmed bookings and upsell additional products where relevant Troubleshooting and solving any issues or concerns with guest’ travel itineraries Follow-up phone calls for establishing status, trip details, obtaining overdue payments Creating and administering third party activity and shuttle bookings with our partners for non-ski activities Working with our SkiBig3 Snow School team to check availability, book private lessons and adventures for guests. Qualifications & Skills: Previous experience in a customer/guest/patient-facing role an asset Must be passionate about skiing/snowboarding Previous sales experience – travel/tourism industry is highly regarded Friendly, mature, excellent guest service skills and phone-manner Ability to independently manage own time Extensive local knowledge including Banff Lake Louise ski resorts and Bow Valley Hotels is desirable, but not necessary as we will provide all training Demonstrated computer skills - strong knowledge of Microsoft suite (Outlook, Word, Excel, and ability to learn new software and systems is an asset Ability to work in a team environment Ability to use provided resources to help troubleshoot guest issues Proven ability to learn and adapt quickly to changing work environments Other Requirements: Ability to work legally in Canada is required Must reside in the Bow Valley Diversity – equity - inclusion. These are not just words to us; they are principles that guide decision-making throughout our business. How we build our teams, cultivate leaders, and create a workplace where employees feel comfortable bringing their most authentic selves to work each day. At SkiBig3, we are working to eliminate barriers for applicants and team members from equity-deserving groups. If you need any accommodations made for you during the hiring & interview process, please email our Manager of People Operations (sonya@skibig3.com) to enquire. If you are the perfect fit for the above-mentioned position, please submit your resume and cover letter and tell us why. Job Types: Full-time, Seasonal Contract length: 8 months Pay: $18.50 per hour Expected hours: 37.5 per week Benefits: Dental care Extended health care On-site parking Store discount Flexible Language Requirement: French not required Schedule: 8 hour shift Weekends as needed Supplemental pay types: Retention bonus Experience: Customer service: 1 year (preferred) Work Location: In person
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