Banff Collection - Royal Canadian Lodge, Charltons, Banff Inn
459 Banff Avenue, Banff, AB
Permanent, Full-time
Banff Collection - Royal Canadian Lodge, Charltons, Banff Inn
459 Banff Avenue, Banff, AB
Job details

Job type
Full-time
Permanent

Location
459 Banff Avenue, Banff, AB

Benefits
Pulled from the full job description
Dental care
Employee assistance program
Extended health care
Life insurance
Vision care

Full job description
THE OPPORTUNITY:

RESERVATIONS & REVENUE MANAGER – Multi-Hotel - BANFF COLLECTION - Royal Canadian Lodge, Charltons, Banff Inn

REPORTS TO DIRECTOR OF SALES

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE HOTELS :

Join the adventure, culture and charm that is Banff, Alberta! Located in prime Banff Avenue locations – Royal Canadian Lodge, Banff Inn and Charltons Resort are not only recognized as top hotels, but also part of Banff’s rich history .

THE ROLE:

The Reservations and Revenue Manager will play a pivotal role in maximizing the hotel’s revenue through strategic pricing, yield management, analysis of market trends, effective inventory management, and reservations strategies. This role requires a blend of analytical expertise and leadership skills to oversee both revenue optimization and the efficiency of the guest services team and in general implementing strategies to achieve and exceed budget objectives for all three hotels.

ACTIVITIES:

The duties and responsibilities for the Reservations and Revenue Manager include but are not limited to the following:

Revenue Management:
In conjunction with the Regional Revenue Manager, develop and implement dynamic pricing strategies to maximize room revenue and market share.
Conduct market analysis and monitor competitor rates and demand patterns to refine pricing and distribution strategies.
Manage customer segmentation and develop targeted pricing for each segment.
Prepare and present detailed revenue forecasts, performance reports, and market analysis to executive management.
Responsible for best practice standards to include competitor length of stay yield management, inventory availability by channel, and rate loading.
Inventory & Channel Management:
Manage room inventory and pricing across all distribution channels, including OTA, GDS, and direct booking platforms.
Ensure optimal visibility and pricing on all online travel agencies and booking platforms to maximize occupancy and revenue.
Reservations Management:
Train, mentor, and develop the guest services team to enhance their performance and customer handling skills to maximise captured reservations.
Implement processes to improve reservation accuracy, overbooking, and manage group bookings effectively.
Monitor reservation inventory and block allotments to ensure maximum profit is achieved.
Ensure website booking process is maintained up to date and functional.
Assist in managing room authorizations, rates, restrictions, including communicating rate restrictions and strategies to each property.
Review reservation booked daily, review arrival report daily.
Manage Group Bookings and Entering of Rooming Lists
Ensure special handling of repeat guests and VIP guests.
Review blocking for long stay, suites, and special requests.
Oversee the guest services management of no-show and cancelled reservations and process charges according to hotel policy.
Collaboration & Coordination:
Work closely with Sales, Marketing, and Front Office teams to align revenue strategies with promotional activities and guest services.
Analysis of group pricing proposed by the sales team and approves pricing.
Provide guidance and support to the sales team on revenue management principles and best practices.
System & Process Management:
Maintain and optimize revenue management systems and tools, including integration with property PMS and RMS.
Ensure accurate and timely data entry into revenue and reservations systems to support operational efficiency.
COMPETENCIES WE ARE SEEKING:

Good understanding of hotel operations and is passionate about the industry
Minimum of 2 year of Hotel reservations/systems experience
Experience with Opera is an asset
Experience with Travelclick is an asset
Hotel operations experience with an understanding on how business is contracted through various sales channels (end user, intermediaries) is an asset
Is an aggressive self-starter with strong ability to build rapport with guests and potential clients
Self-motivated, decisive, responsible, and driven to achieve goals
Strong interpersonal skills, exceptional oral and written communication skills
Excellent relationship building and organizational skills with a high degree of professionalism and dedication
Good understanding and technical knowledge of various social media channels
Ability to meet both short-term and long-term business goals
Effective decision-making skills and can choose a course of action best suited to the customer
Proven problem-solving skills and encourage new innovative solutions when appropriate
Experience in using PMS, CRM and Reservation systems
Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to work flexible hours and meet the demands of the changing environment
WHY YOU SHOULD CHOOSE BANFF COLLECTION

Affordable Living: Enjoy subsidized housing facilities for Full - time employees designed to make living in Banff both convenient and affordable.
Career Growth: Take advantage of valuable career-building experiences, positioning yourself for advancement and success in the hospitality industry.
Comprehensive Benefits: Full-time employees receive competitive dental, medical, and critical illness coverage, ensuring you and your family's well-being.
Supportive Environment: Benefit from our Employee Assistance Program, providing resources and support for your personal and professional needs.
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Vision care
Location:

Banff, AB T1L 1C9 (required)
Work Location: In person