Moraine Lake Lodge
Summer 2024
Capilano Group - Moraine Lake Lodge
Banff, AB
$19 an hour - Full-time
Capilano Group - Moraine Lake Lodge
Banff, AB
$19 an hour
Job details

Pay
$19 an hour
Job type
Full-time
Shift and schedule
Weekends as needed
Evening shift
Holidays

Location
Banff, AB

Full job description
Dining Room Host
Department: Dining Room
Reports to: Dining Room Supervisor

General Description:

The Host (Fine Dining) in the Walter Wilcox Dining Room is responsible for guest service within the dining room, library and patio. This position requires strong multi-tasking skills and its main responsibilities include but are not limited to; dining reservations as well as maintaining reservation books, greeting and seating guests, setting up floor plans and server sections, assisting servers when necessary, acting as a liaison with the kitchen and maintaining the library during tea time and interpretive shows.

Essential Duties and Responsibilities:

Guest Service & Operations
Greet guests and contribute to a positive experience by connecting with our guests, offering excellent product knowledge, beverage options & pairings, as well as providing local area knowledge,
Accurately take dining room reservations,
Suggestive selling, up selling and menu promotions to suit your guests,
Strong menu knowledge and beverage pairings offered to guests, make note of special requests and follow up on any menu questions/suggestions,
Prepare and deliver all beverages in a timely manner, follow wine service steps as needed,
Responsible for full table service (order taking, food runner and bussing/clearing tables),
Ensure quality assurance checks are completed in a timely manner,
Open communication (with a sense of urgency) with Dining Room Supervisor and/or Executive Chef to address all guest needs, complaints or suggestions as they arise,
Efficiently operate dining room POS (Five Star) system and complete cash-out at end of shift,
Assist in maintaining service standards for breakfast buffet,
All other duties as assigned by the Dining Room Supervisor

Team Work & Other Duties
Maintain strong communication & relationships with all Moraine Lake Lodge departments,
Follow all procedures outlined in the emergency manual,
Maintain a positive, team oriented working environment,
Promote Moraine Lake Lodge during lodge arranged events, activities,
Be knowledgeable and promote Moraine Lake Lodge, Cathedral Mountain Lodge, Banff National Park & surrounding areas.
Food Safety & Cleanliness
Promote a safe work environment including food safety,
Clean floors, walls, counters, windows in dining room and service areas,
Polish glassware and cutlery,
Recycle bottles,
Keep restaurant and storage areas stocked with supplies/product and in an orderly fashion,
Clean restaurant equipment,
Follow all HAACP and Food Safe requirements.
Qualifications:
Min. 1 yr. of previous host or serving experience,
Knowledge of wines; bartending experience,
ProServe certificate or equivalent,
Previous hotel experience, an asset,
Must be 100% guest service oriented, have excellent people skills with a positive and upbeat personality,
Outdoor enthusiast, a passion for hiking and exploring the Rocky Mountains,
Second language, an asset
Working Conditions:
Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
While performing the duties of this position, Team Members are required to be on their feet for extended periods of time,
Ability to work with outside with varying weather conditions (ex. Extreme Heat, Extreme Cold, Rain, Snow),
Occasionally required to lift and carry up to 50lbs,
Occasionally required to lift and climb a step ladder or step stool.
Wage: $19 per hour plus gratuities.