Castle Mountain Chalets Castle Mountain Chalets in Banff, AB From $20 an hour - Full-time Castle Mountain Chalets Castle Mountain Chalets in Banff, AB From $20 an hour Job details Pay From $20 an hour Job type Full-time Shift and schedule Overtime Weekends as needed Morning shift + show more Location Castle Mountain Chalets in Banff, AB Benefits Pulled from the full job description Casual dress Company events Discounted or free food Flexible schedule On-site parking Wellness program Full job description Job Summary We are currently interviewing experienced applicants for year round positions at Castle Mountain Chalets in Banff, Alberta. We offer competitive wages, on-site accommodations, retention bonus, and various wellness benefits. Come join our enthusiastic team and experience the Canadian Rockies. Job Description Please note, job location is between Banff and Lake Louise, not in town. The Front Office Supervisor position is a key part of the overall success of Castle Mountain Chalets. Often, this is the first and last person a guest is in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate must be able to direct a small team, embody the skills to drive the front office team and manage the operation of a general store. Job Type / Category Duties & Responsibilities Greet guests in a friendly manner and follow the check in procedures Take payments and post accurately to guest accounts Follow set policies regarding cash handling Communicate with other departments in a friendly and professional manner Be aware of local attractions, activities and restaurants and make recommendations to guests Handle incoming phone calls and other guest communications in a discreet fashion Accurately communicate with other shifts regarding issues arising from day to day operations Sell and stock items at property store Manage Front desk staff Other duties as required Required Education, Skills and Qualifications Qualifications Previous hospitality experience required Experience with Mews an asset Diploma in Hospitality or related courses and asset Strong communication skills in English, both in written and verbal is essential Ability to work in a multi-tasking, fast paced environment Demonstrated strong customer service skills Ability to work all shifts, including weekends, evenings and holidays Retail experience an asset Staff Housing points: 1 recently renovated accommodation building with 8 private rooms, located on the hotel property, 1-minute walk to work, 20-minute drive to Banff, 15 minute drive Lake Louise. Fully-furnished bedrooms and common area. Linens are provided. Each bedroom has a full en-suite bathroom including a shower. The kitchen is fully-equipped with 2 ovens, microwaves, sinks and other essential kitchenware. Each employee have their own full-sized refrigerator allocated in the kitchen. Free Wi-Fi and cable. Free laundry. Free Parking. Free gear rental (mountain bikes and snow shoes). Staff van is available for use at the cost of $0.25/km (must have adequite drivers abstract). Close proximity to many trails and outdoor activities. 30% off in the general store. Job Type: Full-time Pay: $20.00+ per hour + 12 month Contract completion bonus of $3000 Experience: Retail: 1 year (Preferred) Hotel Front Desk: 1 year (Preferred) Location: Banff, AB (Preferred) This position offers the opportunity to lead a dynamic team in a fast-paced environment. If you have a passion for customer service and possess the necessary skills, we invite you to apply for this exciting Front Desk Manager role. Job Type: Full-time Benefits: Casual dress Company events Discounted or free food Flexible schedule On-site parking Wellness program Flexible Language Requirement: French not required Schedule: Day shift Evening shift Every Weekend Holidays Monday to Friday Morning shift On call Overtime Weekends as needed Supplemental pay types: Bonus pay Overtime pay Retention bonus Education: Secondary School (preferred) Experience: Microsoft Office: 1 year (required) Retail management: 1 year (required) Front Desk: 1 year (required) Work Location: In person
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